Traffic Management Specialist

About This Role

Manage traffic congestion and respond to planned and unplanned incidents on roadways throughout North Carolina by monitoring traffic, assessing incidents, and communicating with emergency responders and the public.

Responsibilities

• Detect and monitor traffic incidents using congestion maps, traffic cameras, responder radios and other technologies
• Determine the appropriate response to traffic incidents by assessing incident characteristics, traffic impacts, available resources, and other factors
• Document incident details, response activity, and other critical data in real-time
• Publish incident details on the DriveNC.gov website and create other traveler information
• Activate electronic roadside message boards to warn motorists of hazardous travel conditions and to reroute traffic
• Actively seek out incident details and relay critical intel to NCDOT and other emergency responders in real-time
• Dispatch NCDOT's incident management assistance patrol (IMAP) and coordinate with NCDOT field staff
• Manage statewide alerts for missing persons (Amber & Silver Alerts) and law enforcement alerts (Blue & Fugitive Alerts)

Requirements

• High school diploma (or equivalent)
• Proficient with computer skills
• Excellent oral communication and interpersonal skills
• Good command of the English language
• Ability to perform in a professional courteous manner and remain friendly while under pressure
• Aptitude for geography and maps

Qualifications

• High school diploma (or equivalent)
• Six months related experience in dispatch center or 911 operations or comparable relevant experience is preferred.

Nice to Have

• Six months related experience in dispatch center or 911 operations or comparable relevant experience
• Experience in a position involving public contact and telephone responsibilities

Skills

* Required skills

Benefits