Temporary Front Desk Representative

About This Role

Serve as a Patient Services Representative (Front Desk) within an orthopaedics practice, managing patient scheduling, insurance verification, and clerical activities with a focus on patient needs and preferences.

Responsibilities

• Schedule and monitor physician schedules to ensure full booking while adhering to wait time policies
• Check in and reschedule patients as necessary
• Verify patient insurance by scanning proper documentation
• Explain forms to patients
• Answer incoming calls
• Monitor and keep track of patient waiting times
• Call patients who require hand-carrying X-rays
• Collect co-pays
• Direct patients to proper locations such as imaging centers, hand centers, physical therapy, and other offices
• Route incoming and outgoing faxed documents
• Aid patients with special needs, including those requiring wheelchairs
• Perform basic clerical activities
• Comply with all HIPAA laws and regulations

Requirements

• High school diploma or equivalence
• Ability to type 40 words per minute
• Skill in operating a computer and scanner
• Proficiency with Microsoft Outlook
• Superior telephone etiquette
• Excellent customer service skills
• Professional communication skills
• Flexibility and ability to multitask in a stressful setting
• Bilingual in Spanish

Qualifications

• High school diploma or equivalence

Skills

* Required skills