Teller I

About This Role

This Teller I role delivers exceptional customer service by accurately processing banking transactions and educating customers on TD's products. This position also focuses on identifying customer needs and refers them to suitable financial solutions.

Responsibilities

• Deliver a legendary customer experience in the Store
• Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with high accuracy
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary
• Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
• Educate customers on self-service/digital options that meet their needs
• Conduct needs-based conversations and offer financial & digital solutions or refer to appropriate partners
• Make sound decisions and provide timely problem resolution
• Ensure compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act
• Verify customers' identities by following authentication policies & procedures
• Balance cash drawers, ATMs, and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs)
• Adhere to safe deposit box procedures and guidelines
• Maintain appropriate cash limits and secure cash at all times
• Ensure confidential customer information is securely stored throughout the day
• Utilize bank tools and processes to detect, address and prevent fraud
• Complete all required in-classroom and online training by established due dates

Requirements

• High school diploma or GED
• Ability to work during operating hours including weekends, evenings, holidays

Qualifications

• High school diploma or GED
• 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience

Nice to Have

• 6 months work related experience
• Demonstrated Customer Service skills
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills

Benefits