Teller

About This Role

As a Teller at Columbia Bank, you will be the first point of contact for clients, performing banking transactions accurately and ethically while enhancing client relationships by identifying needs and offering appropriate products and services.

Responsibilities

• Perform teller transactions and cash handling functions for clients with accuracy and confidentiality, including deposits, withdrawals, cash advances, payments, transfers, and check cashing.
• Accurately perform and support daily tasks that maintain the integrity of the branch, such as balancing the ATM, processing night drop deposits, and handling negotiable instruments.
• Mitigate risk by ensuring safekeeping of money in the cash drawer and prompt accounting or transfer of funds.
• Interact with external and internal clients, anticipate needs, and consistently provide proactive solutions and problem resolutions.
• Continuously deepen knowledge of Columbia Bank's product and service offerings and stay current on changes.
• Discuss and uncover customer’s financial needs to identify and offer appropriate products and services.
• Display curiosity in order to identify fraudulent activity.
• Read, understand, and follow all relevant operational procedures.
• Support referral goals for the branch by identifying and referring basic bank products to the appropriate business partner.
• Provide an extraordinary client experience during face to face, phone, and electronic interactions.

Requirements

• High School Diploma or GED
• Ability to learn and comply with all Bank policies, procedures, and systems
• Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions
• Ability to build relationships with clients and other bank associates
• Ability to think critically and provide appropriate solutions
• Reading, writing and basic math skills
• Ability to lift up to 25 pounds
• Ability to stand for extended periods of time

Qualifications

• High School Diploma or GED
• 1 year of previous banking or customer service experience, preferred.

Nice to Have

• 1 year of previous banking or customer service experience
• Bilingual

Benefits