Technical Support Representative

About This Role

Provide first-level technical assistance and support to consumers for high-speed internet services, troubleshooting technical issues and ensuring an exceptional customer experience within a fast-paced environment.

Responsibilities

• Provide front line, first level, technical assistance for consumers
• Support client-specific high-speed internet services delivering an exceptional customer experience
• Resolve technical problems within a fast-paced, customer-facing environment
• Troubleshoot and resolve internet connectivity and performance issues
• Deliver in-scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
• Demonstrate advanced product knowledge and the ability to solve customer issues
• Resolve customer issues on the first call as frequently as possible
• Open and manage trouble ticket system for user issues, Data Network, OS issues
• Be patient, courteous, and friendly with customers at all times
• Adhere to all work schedule assignments

Requirements

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems

Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience.

Nice to Have

• Customer service and/or sales experience preferred
• College degree preferred

Skills

* Required skills

Benefits