Technical Services Manager

About This Role

Lead a global team in delivering world-class customer support and field services, ensuring operational excellence, driving service revenue, and fostering a customer-focused culture within a highly technical environment.

Responsibilities

• Lead a global team in delivering world-class customer support and field services
• Ensure operational excellence
• Drive service revenue
• Foster a culture of accountability, continuous improvement, and customer focus
• Combine strong technical expertise with proven leadership experience

Requirements

• Bachelor's degree in Engineering (or Associate's degree with equivalent technical experience)
• Proven experience as a Manager in a highly technical environment, preferably in a global organization
• Proficiency with CRM and ERP systems
• Strong knowledge of networking, communications, hardware, software, firmware, and web technologies
• Expertise in Positioning, Navigation and Timing technologies
• Proficient in project management, analytics and reporting, and professional presentations
• Fluent (autonomous) in English

Qualifications

• Bachelor's degree in Engineering or Associate's degree with equivalent technical experience
• Proven experience as a Manager in a highly technical environment, preferably in a global organization

Nice to Have

• Additional languages

Skills

* Required skills

Certifications