Technical Alarm Group Senior Analyst

About This Role

This role involves monitoring, processing, and troubleshooting critical alarm issues for Wells Fargo's Security Response Center. It requires collaborating with team members, identifying false alarm issues, and serving as an escalation point for less experienced staff.

Responsibilities

• Monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues routed to the Security Response Center
• Handle response to incidents in collaboration with other Security Response Center staff
• Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security
• Perform complex security, operational, and customer support tasks
• Identify, troubleshoot, and analyze false alarm issues to reduce fines
• Lead projects, conduct training, and serve as an escalation point to assist analysts
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team, internal and external customers, Security Response Center Analysts, and vendors

Requirements

• 4+ years of private security, banking or corporate security experience

Qualifications

• 4+ years of private security, banking or corporate security experience, or equivalent demonstrated through work experience, training, military experience, or education

Nice to Have

• Working knowledge of DMP alarm panels, Entre, SureView, Remote link programs
• Experience in dealing with team member and technical escalation of DMP
• Proficient in Microsoft Office (Word, Excel, Outlook, and MS Teams) skills
• Strong analytical skills with high attention to detail and accuracy

Skills

* Required skills