Team Leader

About This Role

The Team Leader will motivate and coach a team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales for Primark. This role involves managing a section of a department, assisting with recruitment and development, and supporting the overall running of the store.

Responsibilities

• Motivate and coach Sales Associates to provide an exceptional store environment and customer experience, optimizing sales.
• Provide 'in the moment' coaching and training on Primark ways of working with ongoing feedback.
• Engage Sales Associates with emphasis on recognition, communication, and wellbeing.
• Collaborate with the store management team to support the running of the store and develop a high performing retail team.
• Manage an allocated section of a department, creating inspiring displays and managing daily task allocation.
• Assist with recruitment, onboarding, and development of Sales Associates, fostering a culture of continuous learning.
• Manage cash lanes and Fitting Room areas as needed.
• Handle customer feedback and complaints.
• Manage stock file accuracy and drive improved availability with a consistent focus on size and option control.
• Manage all pricing in line with Primark Pricing Principles, monitoring accuracy and POS display and ensuring markdowns are applied and monitored.

Requirements

• Excellent people skills to serve customers, lead the team, and build credible working relationships.
• Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
• Good commercial awareness and understanding of local selling patterns.
• Ability to guide and support a team to achieve results.
• Nimble and adaptable, able to flex plans and priorities in a fast-paced environment.
• Good planning and organizational skills, prioritizing and working within agreed timescales.
• Experience supporting store management with the protection of people, property and premises by securing cash, stock and property.
• Keyholder responsibility including availability for emergency call outs.
• Ability to effectively manage difficult situations and have good problem-solving skills.
• Ability to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English.