Systems Admin, Certinia

About This Role

The Systems Administrator drives continuous improvement of platforms supporting Professional Services and Client Success. This role designs and builds scalable solutions, manages the Salesforce Service Cloud and PSA roadmap, and ensures data integrity through effective administration and governance.

Responsibilities

• Owns system build and configuration changes in Salesforce Service Cloud and Certinia PSA
• Serves as a subject-matter expert on Certinia PSA and Service Cloud
• Owns and executes the project creation process in Certinia PSA
• Manages all aspects of user and license management across systems utilized by Professional Services and Client Success teams
• Performs database maintenance tasks, including diagnostic tests and duplicate entry cleansing
• Evaluates and installs new releases, as well as providing training and support
• Configures and administers complex Salesforce environments and ensures smooth integration with other systems
• Documents processes, including error reports and changes to field history tables
• Identifies and gathers requirements from users and stakeholders and translates them into custom workable solutions within the tool
• Stays current on all system releases and works with appropriate developers to ensure system maintenance is up to date

Requirements

• Knowledge of Salesforce products and their functionalities
• Proficiency in creating and managing user profiles, allocating roles, and managing access
• Knowledge of importing data and generating reports
• Ability to provide Salesforce training and end-user support
• Base understanding of CPQ and Quote-to-Cash processes
• Base understanding of Service Cloud
• Deep understanding of the Salesforce ecosystem, including data model, platform capabilities, and integrations
• Experience partnering with a Services organization to support delivery, enablement, and process optimization
• Familiarity with PSA capabilities, including Project Management, Resource Management, Time & Expense, Billing, and Revenue Recognition
• Familiarity with Service Cloud capabilities includes case management and customer success management

Qualifications

• Bachelor’s Degree in Computer Science or a business-related field
• Experience in performing system upgrades (i.e., Salesforce & Certinia PSA) and ensuring successful integration. Experience designing, implementing, and supporting large-scale, complex Salesforce + PSA + Service Cloud solutions in a production environment.

Skills

* Required skills

Benefits

Certifications