Site Reliability Engineer

About This Role

This Site Reliability Engineer will improve time to resolution, advance overall site reliability and scalability, and lead post-incident investigations to identify root causes and preventive measures.

Responsibilities

• Lead post-incident investigations for the Site Reliability team
• Conduct in-depth post-incident analyses to identify root causes and develop preventive strategies
• Draft clear and insightful RCAs for customer delivery
• Cross-train colleagues on how to best leverage observability tools during incident and performance investigations
• Provide visibility to all stakeholders throughout the entire Site Reliability process
• Collaborate with cross-functional teams to implement system enhancements that enhance scalability and stability
• Develop client-focused dashboards/alerts to proactively identify performance challenges
• Monitor and continuously improve our time to resolution metrics
• Maintain and configure core observability tools to ensure optimum performance and key metrics/data are available
• Contribute to the development of automation tools to streamline incident response

Requirements

• 5+ years of proven experience in a Site Reliability Engineering role
• Strong knowledge of SRE best practices and incident management protocols
• Deep experience using and/or configuring New Relic, Data Dog, SumoLogic or similar observability tools
• Proficiency in reading and writing code (e.g., JavaScript, .NET, SQL)
• Familiarity with cloud platforms (e.g., AWS, Azure) and architectural patterns
• Excellent problem-solving skills and a data-driven approach to incident analysis
• Prior experience operating within a Public Cloud environment (AWS strongly preferred)
• Experience troubleshooting C#/.Net based web applications to identify bugs/performance challenges
• Solid knowledge of SaaS operations
• Advanced written and verbal communication skills

Qualifications

• Bachelor's degree in Computer Science or related field (or equivalent experience)
• 5+ years of proven experience in a Site Reliability Engineering role

Nice to Have

• Windows and SQL-server troubleshooting skills
• Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines
• Experience working in an Infrastructure as a Code (IaC) environment
• Previous experience as a Software Engineer and/or System Administrator

Skills

* Required skills

Benefits