Supervisor, Operations

About This Role

This role involves supervising and coordinating the activities of warehouse staff related to ordering, receiving, storing, inventorying, issuing, and shipping materials. The supervisor will ensure efficient operations, meet customer metrics, and maintain a safe and productive work environment.

Responsibilities

• Review inbound appointment log and open order report daily to plan work activities
• Plan inbound and outbound schedules to meet customer metrics
• Determine staffing needs based on workload and schedule staff accordingly
• Assign workers to specific duties based on workload and shipping schedules
• Review and update operational procedures, ensuring they are understood by warehouse associates
• Track productivity and qualify performance by individual, function, and department
• Work with Inventory Control to ensure high inventory accuracy
• Manage department payroll
• Advise employees on handling of items, equipment use, and related problems
• Trace history of items to determine reasons for discrepancies and recommend remedial actions
• Determine work procedures, prepare work schedules, and expedite workflow
• Issue written and oral instructions
• Ensure proper safety procedures are followed
• Maintain harmony among workers and resolve grievances
• Directly supervise 20+ operations employees
• Carry out supervisory responsibilities including interviewing, hiring, training, appraising performance, rewarding, disciplining employees, addressing complaints, and resolving problems

Requirements

• Authorized to work for any employer in the U.S.

Qualifications

• High school diploma or general education degree (GED)
• One to three months related experience and/or training, or equivalent combination of education and experience

Benefits