Store Manager

About This Role

Manage a Walgreens store operation by leading a team, driving sales and profitability through merchandising, and ensuring an exceptional customer and patient experience.

Responsibilities

• Monitor and analyze customer service provided by team members, providing training and encouragement
• Greet customers and patients, offering assistance with products and services
• Resolve customer complaints and respond to special needs
• Supervise store and pharmacy operations, including opening/closing, task delegation, and scheduling
• Control store money (register counts, bank transactions, deposits, change orders) and oversee bookkeeping
• Supervise merchandising by planning sets, resets, and revisions, utilizing discount pricing and promotional items
• Analyze and supervise inventory management, including ordering, stocking, and liquidating merchandise
• Implement store organization through proper hiring, placement, and work assignments
• Ensure store cleanliness, manage repairs, and respond to emergencies
• Manage operation in compliance with all applicable laws and regulations (e.g., alcohol, tobacco, pharmacy products)
• Ensure staff knowledge and use of computer and technology systems, contacting IT support for problems
• Comply with company policies and procedures, maintaining respectful relationships with coworkers
• Assign daily operational responsibilities and tasks, setting expectations for team members
• Analyze financial and performance data to develop action plans for increasing sales and controlling costs
• Review daily KPIs and prepare for discussions with district management
• Analyze asset protection data and implement action plans to reduce loss
• Analyze pharmacy performance indicators and work with pharmacy manager to enhance performance
• Identify sales opportunities for growth and performance of the store and pharmacy
• Manage inventory levels by anticipating fast-selling items and seasonal changes
• Manage team member performance by assigning responsibilities, setting goals, providing feedback, and giving recognition
• Monitor and ensure timely completion of required training programs for all team members
• Make hiring, promotion, and termination decisions
• Address issues and discipline team members, engaging with Employee Relations and Human Resources
• Develop employee performance plans and follow up according to deadlines
• Monitor and approve team member compensation
• Promote teamwork and motivate team members by establishing expectations, tracking results, and sharing vision
• Ensure compliance with corporate policies and employment laws, treating all team members fairly
• Communicate regularly with team members through one-on-one and group meetings, soliciting input
• Participate in company and on-the-job training to improve skills and productivity
• Serve as liaison between district, corporate, and the store for communication and feedback
• Conduct community outreach and assist District Manager in planning community events

Requirements

• Bachelor’s degree and 3 years retail management experience OR High School Diploma/GED and 5 years of retail management experience
• Licensed pharmacy technician OR pharmacy assistant (WA state) OR licensed Rph
• Willingness to work flexible schedule including extended days, evenings, and weekend hours

Qualifications

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
• 3 years retail management experience with a Bachelor's degree, or 5 years with a High School Diploma/GED.

Nice to Have

• Bachelor’s Degree
• PTCB or ExCPT Certification
• Three years retail management experience, including supervising others, managing, and assigning work

Skills

* Required skills

Benefits

Certifications