Store Director

About This Role

Lead an assigned retail store to achieve customer service, associate engagement, and profitability goals by driving sales, managing operations, and fostering community involvement.

Responsibilities

• Provide leadership to a store to achieve customer service, associate engagement and profitability goals
• Oversee an assigned store to inspire and lead associates while driving sales
• Drive customer service through leading by example and providing hands-on customer service training
• Serve as the primary communication channel to store associates on policies, procedures and sales opportunities
• Convey Academy’s entrepreneurial and sales-oriented culture to capture and preserve market share
• Maximize employee retention through utilization of best practices in hiring and mentoring
• Manage store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury and risk management
• Drive in-store training processes to provide excellent customer service, associate product knowledge, process understanding and risk management
• Provide strategic regional merchandise insights to Academy’s merchant organization from personal insights and customer feedback
• Drive store profitability by driving sales and managing expenses including payroll, maintenance, shrink and other controllable expenses

Requirements

• 5+ years of management experience in a complex, large format store
• Bachelor's degree or equivalent work experience
• Leadership skills to inspire, lead and manage a large retail organization
• Customer service skills to train store associates
• Entrepreneurial skills to diagnose and capture sales opportunities
• Operational and execution skills to manage store supply chain, maintenance and other activities
• Employee relations expertise to drive associate recruitment and retention
• Ability to interpret and communicate policies and initiatives to store associates to drive execution
• Financial planning and budgeting experience to achieve financial objectives

Qualifications

• Bachelor’s degree in relevant field of study or equivalent years of related work experience
• At least five years of management experience in a complex, large format retail store