Staff Technical Program Manager
RemotePosted 1 month ago Expired
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Lead the execution, delivery, and release management for products, specifically focusing on the Agentic Data Plane (ADP), an AI infrastructure category making it simple and secure to connect AI agents with enterprise data and systems. This role strengthens end-to-end release processes to ensure high-quality, predictable product launches as the platform scales.
Responsibilities
- Drive execution of the company's most complex, cross-team initiatives, with primary focus on the Agentic Data Plane (ADP)
- Lead end-to-end delivery and release execution across the organization's product portfolio, ensuring consistent, high-quality, and predictable releases
- Manage program plans, milestones, dependencies, risks, and trade-offs across multiple engineering teams and workstreams
- Partner closely with Product Management, Engineering, and go-to-market leadership to translate product strategy and technical direction into executable plans
- Drive cross-functional coordination across Engineering, Product, QE, Security, Customer Success, Support, and go-to-market teams to ensure delivery and release readiness
- Proactively identify and resolve execution risks, technical dependencies, and delivery blockers in a highly distributed systems environment
- Maintain clear program and release visibility to stakeholders
- Own and continuously improve release processes and operational best practices as the platform and organization scale
- Support customer-facing commitments and launches, aligning delivery timelines with business and go-to-market priorities
- Lead retrospectives and drive continuous improvement in program management, release execution, and cross-team collaboration
Requirements
- 8+ years of experience in Technical Program Management, Engineering Program Management, or similar roles delivering complex enterprise or infrastructure software
- Strong technical foundation in distributed systems, data infrastructure, and/or AI/ML platforms
- Ability to reason about architecture and engineering trade-offs
- Proven experience managing large, multi-team programs spanning multiple layers of infrastructure, including dependency management, risk mitigation, and execution tracking
- Demonstrated ownership of release management or large-scale delivery processes across multiple products or teams
- Ability to align diverse stakeholders, manage ambiguity, and drive execution in fast-moving, high-growth environments
- Strong written and verbal communication skills
- Ability to clearly communicate status, risks, and trade-offs
- Ability to adapt communication to targeted audiences from diverse teams and roles (individual contributors to executives)
- Ability to empathize with fellow employees, designing and negotiating policies and procedures
- Comfortable working in a 100% distributed/remote environment
Qualifications
- 8+ years of experience in Technical Program Management, Engineering Program Management, or similar roles delivering complex enterprise or infrastructure software
Nice to Have
- Background in security, policy, and governance systems relevant to enterprise data or AI usage
- Prior experience scaling release processes in fast-growing or multi-product organizations
Skills
* Required skills
About Swooped
A rapidly growing, AI-powered customer communications platform used by thousands of companies worldwide to drive revenue, achieve faster resolutions, and scale effectively. The organization integrates voice, SMS, WhatsApp, and AI into a single, seamless workspace.