Sr. SRE Engineer Consultant

About This Role

This SRE Engineer Consultant role focuses on providing 24x7 reliability support for critical applications and infrastructure, ensuring high availability, performance, and recoverability. The position involves incident response, change management, and leveraging automation to enhance operational maturity for client organizations.

Responsibilities

• Participate in a 24x7 on-call rotation to triage and resolve production issues across applications and infrastructure
• Lead and coordinate major incident response (SEV management): rapid diagnosis, stakeholder communications, escalation, and restoration of service
• Drive post-incident reviews (PIRs/postmortems) with a blameless approach, ensuring clear root cause analysis (RCA), corrective actions, and follow-through
• Build and maintain runbooks, playbooks, and troubleshooting guides to improve response consistency and speed
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and/or technical teams, including escalating any matters that require additional attention
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

Requirements

• 7+ years of experience as a Site Reliability Engineer
• 7+ years of experience resolving production issues on applications and infrastructure
• 7+ years of experience in SRE principles, ability to leverage SRE principles in day-to-day work like automation firsts mindset
• Strong engineering skills in Infra and App, ability to pick up multi skills like cloud and some legacy as well
• Ability to be vocal in P1 calls where there is leadership presence

Qualifications

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 7+ years of experience as a Site Reliability Engineer and resolving production issues on applications and infrastructure

Nice to Have

• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

Skills

* Required skills