Sr. Operations Manager

About This Role

The Sr. Operations Manager at Amazon will be responsible for all budgetary, people development, and operations objectives. This role involves managing and leading a team of Operations and Area Managers, with a focus on coaching, mentoring, and ensuring performance objectives are met to build leadership bench strength within the Fulfillment Center.

Responsibilities

• Drive creation of quality initiatives, process change initiatives and other Lean initiatives
• Responsible for the overall safety, quality, performance and customer experience of Inbound or Outbound operations
• Set and clarify requirements and expectations for Operations and Area Managers
• Measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments
• Leverage Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans
• Ensure best practices are shared across all departments, shifts and among the network
• Work closely with support staff to build and secure support and resources for projects and initiatives

Requirements

• Bachelor's degree or equivalent, or 2+ years of full-time Amazon experience
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• 7+ years of direct management experience
• Ability to work a flexible schedule including weekends, nights, and holidays
• Experience with performance metrics and process improvement and Lean techniques

Qualifications

• Bachelor's degree or equivalent experience in Engineering, Operations, Business Administration, or a related field
• 7+ years of direct management experience

Nice to Have

• Experience leading large contingent workforce programs
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience working cross functionally across several teams

Skills

* Required skills

Benefits