Sr Operations Admin

About This Role

Perform a variety of clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Manage damaged and incorrectly addressed packages to ensure timely delivery and serve as the first line of contact for customer issues.

Responsibilities

• Provide clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones
• Review, research, and enter data in various systems to support respective functional areas
• Compile data and provide regular and ad-hoc reports to management for review and determination
• Serve as frontline customer service to receive, solve, and/or escalate customer inquiries and issues
• Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• Support timely delivery and mitigate loss/damage by performing address searches/corrections and ensuring packages are in good condition
• Prioritize workflow to maximize the number of packages resolved and sent out for delivery daily
• Ensure all packages receive appropriate scan statuses and handle hazardous material damages as per policy
• Research missing packages to understand root causes of scanning failures and compile information on disputed deliveries
• Review and trend loss and damaged claims filed to identify improperly charged claims

Requirements

• High School Diploma or GED
• 4+ years customer service, clerical or related experience
• General business skills (typing, data entry, phone, copier, fax)
• Proficient with Microsoft Office software and web-based applications
• Customer service skills
• Time management, organizational, and multi-tasking skills

Qualifications

• High School Diploma or GED required
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Nice to Have

• Experience in dock operations environment or distribution center setting

Skills

* Required skills