Sr. Field Performance Technician

About This Role

Manage, schedule, and complete all service and warranty-related work for solar systems, ensuring customer satisfaction and adherence to company goals. This role involves both independent work and collaboration with various teams to allocate resources and train field service technicians.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
• Assist with training and development for Field Service Technicians and Field Communications Technicians
• Lead regular meetings to align and train the local field service team on best practices
• Support the on-boarding and training of new members of the field performance team
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
• Assist with other tasks including inspections and site audits when assigned

Requirements

• 1-3 years of previous field construction or solar experience
• High School diploma
• Clean driving record and valid driver's license (must be 21+)
• Knowledge of the NEC and applicable codes and standards
• Motivated team player
• Proven track record of excellent customer service
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Strong computer skills
• Electrical/PV Installation Knowledge
• Ability to identify and report safety hazards
• Ability to establish rapport, build relationships and loyalty with customers and coworkers
• Ability to meet deadlines and key metrics
• Solid logical decision making and troubleshooting skills

Qualifications

• High School diploma is required
• 1 - 3 years of previous field construction or solar experience required

Nice to Have

• PV design or PV electrical experience