Solutions Consultant, Feedback Operations

About This Role

This role involves designing, implementing, and optimizing technical solutions and workflows for user feedback collection and analysis. The Solutions Consultant will collaborate with product and engineering teams to transform user feedback into actionable insights, improving Google's products.

Responsibilities

• Design, implement, and optimize scalable technical solutions and workflows for user feedback collection, triaging, analysis, and reporting
• Collaborate with product, engineering, and product support managers to translate business needs into technical requirements for feedback tools and processes
• Lead projects to enhance feedback platforms, tools, and operational efficiency, managing them from conception through launch and landing
• Analyze user feedback data to uncover product issues, trends, and improvement opportunities, delivering actionable insights to stakeholders
• Provide technical guidance and troubleshoot issues within the feedback ecosystem
• Contribute to the strategic roadmap for Feedback Operations tools and services

Requirements

• Bachelor’s degree or equivalent practical experience
• 5 years of experience in a project management or a customer-facing role

Qualifications

• Bachelor’s degree or equivalent practical experience
• 5 years of experience in a project management or a customer-facing role

Nice to Have

• Experience with user feedback platforms and tools (e.g., Listnr, Buganizer)
• Experience working with large-scale operations and vendor teams
• Experience in data analysis and visualization tools (e.g., SQL)
• Experience in process design, optimization, and workflow automation
• Familiarity with Google's product development lifecycle
• Understanding of customer support operations and related technologies

Skills

* Required skills

Benefits