Solution Architect: ServiceNow HR Service Delivery - Product Engineering

About This Role

As a ServiceNow HRSD Solution Architect, you will play a critical role in implementing and optimizing Human Resource Service Delivery solutions for Deloitte's business investments. You will leverage deep expertise in ServiceNow and HRSD to design, configure, and deploy high-quality, outcome-focused solutions. This role involves technical leadership, engineering craftsmanship, and cross-functional collaboration to deliver valuable customer and business outcomes.

Responsibilities

• Embrace and drive a culture of accountability for customer and business outcomes, developing solutions for complex HR problems.
• Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity and alignment with business and customer goals.
• Lead with engineering craftsmanship, responsible for engineering designs and technical feasibility, with hands-on design and configuration.
• Develop lean engineering solutions through rapid experimentation to solve customer needs and engage with product teams for optimal architectural solutions.
• Utilize an incremental and iterative delivery approach, delivering lean, supportable, and maintainable solutions.
• Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security.
• Act as a Role-Model in modern software engineering practices, optimizing solutioning and product delivery with an focus on continuous improvement.
• Acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules and translate needs into technical designs.
• Exhibit exceptional communication skills, articulating complex technical concepts clearly and inspiring stakeholders.
• Engage and collaborate with stakeholders from team members to senior executives, fostering co-creation and achieving product goals.

Requirements

• Bachelor's degree in computer science, software engineering, or a related discipline
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module
• ServiceNow Certification Implementation Specialist - HRSD
• ServiceNow Certified System Administrator
• Expert knowledge in HR processes and best practices, designing HRSD workflows, case management, employee service centers
• Expert knowledge in integration techniques and tools (e.g., REST, SOAP, LDAP, SSO), integration with SAP SuccessFactors, ServiceNow integration Hub, Data Replication, Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium, and MID Server Architecture
• Proficiency in data modeling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards and reports
• In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in using Health Scan Data and Instance Observer
• Excellent software engineering and product architecture/design foundation with deep understanding of BCD, sequence/activity/state/ER/DFD diagrams, OOP/OOD, data-structures, algorithms, and code instrumentations

Qualifications

• Bachelor's degree in computer science, software engineering, or a related discipline. An advanced degree (e.g., MS) is preferred.
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module.

Nice to Have

• Advanced degree (e.g., MS)
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP
• 3+ years of experience with AI/ML and GenAI

Skills

* Required skills

Certifications