Solution Architect: ServiceNow HR Service Delivery - Product Engineering

About This Role

As a ServiceNow HRSD Solution Architect, you will play a critical role in implementing and optimizing Human Resource Service Delivery (HRSD) solutions, focusing on HR workflows, case management, and employee service centers. You will leverage your deep expertise to design, configure, and deploy high-quality solutions, delivering tangible value and meeting client needs for Deloitte's business investments. This role involves technical leadership, engineering craftsmanship, and cross-functional collaboration to ensure successful implementation and integration of ServiceNow solutions.

Responsibilities

• Embrace and drive a culture of accountability for customer and business outcomes, developing solutions for complex HR problems with valuable outcomes.
• Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity and alignment with business goals and standards.
• Act as an individual contributor, responsible for the engineering designs and technical feasibility of solutions, being hands-on with design and configuration.
• Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs and engage with customers and product teams.
• Utilize an incremental and iterative delivery mindset, favoring action and evidence to navigate complexity and uncertainty.
• Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security.
• Possess deep expertise in modern software engineering practices and principles, acting as a role model to optimize solutioning and product delivery.
• Quickly acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules, translating needs into technical designs.
• Exhibit exceptional communication skills, articulating complex technical concepts clearly and compellingly to influence stakeholders.
• Engage and collaborate with stakeholders from team members to senior executives, fostering co-creation and achieving product goals.

Requirements

• Bachelor's degree in computer science, software engineering, or a related discipline
• Excellent software engineering and product architecture/design foundation with deep understanding of BCD, sequence/activity/state/ER/DFD diagrams, OOP/OOD, data-structures, algorithms, code instrumentations
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module
• ServiceNow Certification Implementation Specialist - HRSD
• ServiceNow Certified System Administrator
• Expert knowledge in HR processes and best practices
• Expert knowledge in designing HRSD workflows, case management, employee service centers
• Expert knowledge in integration techniques and tools (e.g., REST, SOAP, LDAP, SSO)
• Expert knowledge in integration with SAP SuccessFactors, ServiceNow Integration Hub
• Expert knowledge in setting up Data Replication and/or Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium, and MID Server Architecture
• Proficiency in data modeling/migration/integration
• Proficiency in data privacy and security regulations
• Proficiency in Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards and reports
• In-depth knowledge of performance tuning in ServiceNow, troubleshooting and identifying bottlenecks, establishing RCA for system performance issues
• Experience in using Health Scan Data and Instance Observer to improve overall system performance
• Deep understanding of methodologies & tools like XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube
• Excellent interpersonal and organizational skills

Qualifications

• Bachelor's degree in computer science, software engineering, or a related discipline
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module.

Nice to Have

• Advanced degree (e.g., MS)
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP
• 3+ years of experience with AI/ML and GenAI

Skills

* Required skills

Benefits

Certifications