Solution Architect: ServiceNow HR Service Delivery - Product Engineering

About This Role

This Solution Architect will play a critical role in implementing and optimizing Human Resource Service Delivery (HRSD) solutions, focusing on HR workflows, case management, and employee service centers to drive tangible value for Deloitte's business investments. They will design, configure, and deploy high-quality, outcome-focused solutions leveraging deep expertise in ServiceNow and its HRSD module. This role involves technical leadership, engineering craftsmanship, and cross-functional collaboration to ensure successful implementation and integration of ServiceNow solutions.

Responsibilities

• Embrace and drive a culture of accountability for customer and business outcomes, developing solutions that solve complex HR problems with valuable outcomes.
• Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals and engineering standards.
• Be responsible for solution architecture blueprints, high-level architecture designs, and integration architecture into the technical landscape and technology stack.
• Possess passion and experience as an individual contributor, responsible for engineering designs and technical feasibility of solutions, being hands-on with design and configuration.
• Actively engage with engineers during sprints, helping resolve technical issues through to production operations, reviewing implementations, and driving technology debt reduction.
• Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs.
• Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security.
• Possess deep expertise in modern software engineering practices and principles, including OOD/OOP, Agile methodologies, DevSecOps, Continuous Integration/Continuous Deployment.
• Acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules, translating business/user needs and UX/UI designs into technical requirements.
• Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly.

Requirements

• Bachelor's degree in computer science, software engineering, or a related discipline
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module
• ServiceNow Certification Implementation Specialist - HRSD
• ServiceNow Certified System Administrator
• Expert knowledge in HR processes and best practices, designing HRSD workflows, case management, employee service centers
• Expert knowledge in integration techniques and tools (e.g., REST, SOAP, LDAP, SSO), integration with SAP SuccessFactors, ServiceNow Integration Hub
• Experience setting up Data Replication and/or Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium, and MID Server Architecture
• Proficiency in data modeling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM)
• Proficiency in SQL stored procedures and indexing, performance analytics, and designing dashboards and reports
• In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues
• Experience in using Health Scan Data and Instance Observer to improve overall system performance

Qualifications

• A bachelor's degree in computer science, software engineering, or a related discipline. An advanced degree (e.g., MS) is preferred but not required.
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module.

Nice to Have

• Advanced degree (e.g., MS)
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP
• 3+ years of experience with AI/ML and GenAI

Skills

* Required skills

Certifications