Solution Architect: ServiceNow HR Service Delivery - Product Engineering

About This Role

As a ServiceNow HRSD Solution Architect, you will lead the implementation and optimization of Human Resource Service Delivery solutions, focusing on HR workflows, case management, and employee service centers. Your role is critical in delivering solutions that meet client needs and drive value for Deloitte's business investments. You will leverage deep expertise in ServiceNow and the HRSD module to design, configure, and deploy high-quality, outcome-focused solutions.

Responsibilities

• Embrace and drive a culture of accountability for customer and business outcomes, developing solutions that solve complex HR problems with valuable outcomes.
• Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals.
• Responsible for the engineering designs and technical feasibility of solutions, being hands-on with design and configuration.
• Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs.
• Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.
• Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security.
• Act as a Role-Model leveraging modern software engineering practices, OOD/OOP, Agile methodologies, DevSecOps, and CI/CD.
• Quickly acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules.
• Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly.
• Engage and collaborate with stakeholders at all organizational levels, fostering a culture of co-creation and shared momentum.

Requirements

• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module
• Expert knowledge in HR processes and best practices
• Experience designing HRSD workflows, case management, and employee service centers
• Expert knowledge in integration techniques and tools (e.g., REST, SOAP, LDAP, SSO)
• Proficiency in data modeling/migration/integration
• Proficiency in data privacy and security regulations
• Proficiency in Common Service Data Model (CSDM)
• Proficiency in SQL stored procedures and indexing
• In-depth knowledge of performance tuning in ServiceNow
• Ability to troubleshoot and identify bottlenecks
• Excellent software engineering and product architecture/design foundation with deep understanding of BCD, sequence/activity/state/ER/DFD diagrams, OOP/OOD, data-structures, algorithms, code instrumentations

Qualifications

• Bachelor's degree in computer science, software engineering, or a related discipline
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module.

Nice to Have

• Advanced degree (e.g., MS)
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP
• 3+ years of experience with AI/ML and GenAI
• Deep understanding of methodologies & tools like XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube

Skills

* Required skills

Certifications