Solution Architect ServiceNow HR Service Delivery - Product Engineering

About This Role

As a ServiceNow HRSD Solution Architect, you will play a critical role in implementing and optimizing Human Resource Service Delivery (HRSD) solutions, focusing on HR workflows, case management, and employee service centers. You will leverage your deep expertise in ServiceNow and the HRSD module to design, configure, and deploy high-quality, outcome-focused solutions. This role involves technical leadership, engineering craftsmanship, and cross-functional collaboration to deliver impactful HR solutions for Deloitte's business investments.

Responsibilities

• Embrace and drive a culture of accountability for customer and business outcomes, developing high-quality, lean solutions for complex HR problems.
• Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity and alignment with business goals, NFRs, and engineering standards.
• Provide individual contribution to engineering designs and technical feasibility, being hands-on with design and configuration, and contributing to team velocity.
• Develop lean engineering solutions through rapid experimentation to solve customer needs, engaging with customers and product teams for optimal architectural solutions.
• Exhibit an incremental and iterative delivery mindset, favoring action and evidence over extensive planning to navigate complexity and deliver supportable solutions.
• Collaborate with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security to make well-informed decisions.
• Act as a Role-Model in modern software engineering practices (OOD/OOP, Agile, DevSecOps, CI/CD) to optimize solutioning and product delivery.
• Acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules, translating business/user needs and UX/UI designs into technical requirements.
• Exhibit exceptional communication skills to articulate complex technical concepts and influence stakeholders at all levels.
• Engage and collaborate with stakeholders across the organization to build constructive relationships and foster a culture of co-creation towards product goals.

Requirements

• Bachelor's degree in computer science, software engineering, or related discipline
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module
• ServiceNow Certification Implementation Specialist - HRSD
• ServiceNow Certified System Administrator
• Expert knowledge in HR processes and best practices, designing HRSD workflows, case management, employee service centers
• Expert knowledge in integration techniques and tools (e.g., REST, SOAP, LDAP, SSO), integration with SAP SuccessFactors, ServiceNow Integration Hub
• Proficiency in data modeling/migration/integration, data privacy and security regulations, CSDM, SQL stored procedures and indexing, performance analytics, designing dashboards and reports
• In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, experience in using Health Scan Data and Instance Observer
• Deep understanding of methodologies & tools like XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube

Qualifications

• bachelor's degree in computer science, software engineering, or a related discipline
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module.

Nice to Have

• Advanced degree (e.g., MS)
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP
• 3+ years of experience with AI/ML and GenAI

Skills

* Required skills

Certifications