Solution Architect: ServiceNow HR Service Delivery - Product Engineering

About This Role

As a ServiceNow HRSD Solution Architect, you will implement and optimize Human Resource Service Delivery solutions, focusing on HR workflows, case management, and employee service centers. You will leverage your deep expertise to design, configure, and deploy high-quality, outcome-focused solutions to meet client needs and drive value for Deloitte's business investments.

Responsibilities

• Embrace and drive a culture of accountability for customer and business outcomes, developing solutions that solve complex HR problems with valuable outcomes.
• Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals.
• Possess passion and experience as an individual contributor, responsible for engineering designs and technical feasibility of solutions, being hands-on with design and configuration.
• Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs, engaging with customers and product teams to deliver architectural solutions.
• Exhibit a mindset that favors action and evidence over extensive planning, utilizing a leaning-forward approach to navigate complexity and uncertainty.
• Work collaboratively with empowered, cross-functional teams, integrating diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value.

Requirements

• 10+ years of ServiceNow experience, specifically in implementing and optimizing the HRSD module
• ServiceNow Certification Implementation Specialist - HRSD
• ServiceNow Certified System Administrator
• Expert knowledge in HR processes and best practices
• Expert knowledge in designing HRSD workflows, case management, and employee service centers
• Expert knowledge in integration techniques and tools (e.g., REST, SOAP, LDAP, SSO)
• Expert knowledge in integration with SAP SuccessFactors and ServiceNow Integration Hub
• Expert knowledge in setting up Data Replication and/or Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium, and MID Server Architecture
• Proficiency in data modeling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards and reports
• In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, and experience in using Health Scan Data and Instance Observer

Qualifications

• Bachelor's degree in computer science, software engineering, or a related discipline. Advanced degree (e.g., MS) preferred.
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module.

Nice to Have

• Advanced degree (e.g., MS)
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP
• 3+ years of experience with AI/ML and GenAI

Skills

* Required skills

Certifications