Solution Architect: ServiceNow HR Service Delivery - Product Engineering

About This Role

The ServiceNow HRSD Solution Architect will lead the implementation and optimization of Human Resource Service Delivery solutions, focusing on HR workflows, case management, and employee service centers. This role ensures architectural integrity, feasibility, and alignment with business goals while mentoring cross-functional teams.

Responsibilities

• Embrace and drive a culture of accountability for customer and business outcomes, developing solutions that solve complex HR problems with valuable outcomes, ensuring high-quality, lean designs and implementations.
• Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals, NFRs, and applicable architecture and engineering standards.
• Be responsible for solution architecture blueprints, high-level architecture designs, and integration architecture into the technical landscape and technology stack.
• Possess passion and experience as an individual contributor, responsible for the engineering designs and technical feasibility of solutions, being hands-on with design as well as configuration part of the time, contributing to team velocity.
• Actively engage with engineers to ensure architecture is understood and can be implemented, working with them closely during sprints, helping resolve any technical issues through to production operations.
• Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs, engaging with customers and product teams to deliver the right architectural solution.
• Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security, integrating diverse perspectives to make well-informed decisions.
• Act as a Role-Model, leveraging modern software engineering practices and principles to optimize solutioning and product delivery, ensuring high-quality outcomes with minimal waste.
• Quickly acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules, translating business/user needs and UX/UI designs into technical requirements and designs.
• Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly, inspiring and influencing stakeholders at all levels.

Requirements

• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module
• ServiceNow Certification Implementation Specialist - HRSD
• ServiceNow Certified System Administrator
• Expert knowledge in HR processes and best practices
• Expertise in designing HRSD workflows, case management, employee service centers
• Expert knowledge in integration techniques and tools (e.g., REST, SOAP, LDAP, SSO)
• Expert knowledge in integration with SAP SuccessFactors
• Expert knowledge in ServiceNow Integration Hub
• Proficiency in data modeling/migration/integration
• Proficiency in data privacy and security regulations
• Proficiency in Common Service Data Model (CSDM)
• Proficiency in SQL stored procedures and indexing
• Proficiency in performance analytics, and designing dashboards and reports
• In-depth knowledge of performance tuning in ServiceNow
• Deep understanding of modern software engineering practices and principles, including OOD/OOP, Agile methodologies, DevSecOps, Continuous Integration/Continuous Deployment

Qualifications

• Bachelor's degree in computer science, software engineering, or a related discipline. Advanced degree (e.g., MS) is preferred.
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module. 3+ years of experience with AI/ML and GenAI is preferred.

Nice to Have

• Advanced degree (e.g., MS)
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP
• 3+ years of experience with AI/ML and GenAI

Skills

* Required skills

Certifications