Solution Architect: ServiceNow HR Service Delivery - Product Engineering

About This Role

As a ServiceNow HRSD Solution Architect, you will implement and optimize Human Resource Service Delivery (HRSD) solutions focusing on HR workflows, case management, and employee service centers. You will leverage your expertise to design, configure, and deploy high-quality solutions, acting as a role model and mentor within cross-functional teams to ensure successful project implementation and integration.

Responsibilities

• Embrace and drive a culture of accountability for customer and business outcomes, developing solutions that solve complex HR problems with valuable outcomes
• Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity and alignment with business goals, NFRs, and applicable standards
• Possess passion and experience as an individual contributor, responsible for the engineering designs and technical feasibility of solutions, being hands-on with design and configuration
• Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs
• Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions
• Work collaboratively with empowered, cross-functional teams to integrate diverse perspectives and make well-informed decisions
• Act as a Role-Model, leveraging modern software engineering practices and principles to optimize solutioning and product delivery
• Quickly acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules
• Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly
• Engage and collaborate with stakeholders at all organizational levels to foster a culture of co-creation and shared momentum

Requirements

• Bachelor's degree in computer science, software engineering, or related discipline
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module
• Expert knowledge in HR processes and best practices
• Expert knowledge in designing HRSD workflows, case management, employee service centers
• Expert knowledge in integration techniques and tools (e.g., REST, SOAP, LDAP, SSO)
• Expert knowledge in integration with SAP SuccessFactors
• Expert knowledge in ServiceNow integration Hub
• Expert knowledge in setting up Data Replication and/or Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium
• Expert knowledge in MID Server Architecture
• Proficiency in data modeling/migration/integration
• Proficiency in data privacy and security regulations
• Proficiency in Common Service Data Model (CSDM)
• Proficiency in SQL stored procedures and indexing, performance analytics, and designing dashboards and reports
• In-depth knowledge of performance tuning in ServiceNow
• Ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues
• Experience in using Health Scan Data and Instance Observer to improve overall system performance

Qualifications

• A bachelor's degree in computer science, software engineering, or a related discipline
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module.

Nice to Have

• Advanced degree (e.g., MS)
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP
• 3+ years of experience with AI/ML and GenAI

Skills

* Required skills

Certifications