Solution Architect: ServiceNow HR Service Delivery - Product Engineering

About This Role

As a Solution Architect focusing on ServiceNow HR Service Delivery, you will lead the implementation and optimization of HRSD solutions, with a keen emphasis on HR workflows, case management, and employee service centers. You will leverage extensive experience in the ServiceNow HRSD module to deliver solutions that meet client needs, delight users, and drive tangible value for Deloitte. This role involves technical leadership, engineering craftsmanship, and cross-functional collaboration to ensure successful implementation and integration of ServiceNow solutions.

Responsibilities

• Embrace and drive a culture of accountability for customer and business outcomes, developing solutions that solve complex HR problems with valuable outcomes.
• Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity and alignment with business and customer goals.
• Be responsible for solution architecture blueprints, high-level architecture designs, and integration architecture into the technical landscape.
• Actively engage with engineers to ensure architecture is understood and implemented, providing hands-on support during sprints to resolve technical issues.
• Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs.
• Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security.
• Possess deep expertise in modern software engineering practices and principles, including OOD/OOP, Agile methodologies, DevSecOps, Continuous Integration/Continuous Deployment.
• Acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules.
• Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly.
• Engage and collaborate with stakeholders at all organizational levels, fostering co-creation and shared momentum towards product goals.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or related discipline
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module
• Excellent software engineering and product architecture/design foundation
• Expert knowledge in HR processes and best practices
• Expert knowledge in designing HRSD workflows, case management, employee service centers
• Expert knowledge in integration techniques and tools (e.g., REST, SOAP, LDAP, SSO)
• Expert knowledge in integration with SAP SuccessFactors and ServiceNow Integration Hub
• Expert knowledge in setting up Data Replication and/or Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium
• Expert knowledge in MID Server Architecture
• Proficiency in data modeling/migration/integration
• Proficiency in data privacy and security regulations
• Proficiency in Common Service Data Model (CSDM)
• Proficiency in SQL stored procedures and indexing, performance analytics, and designing dashboards and reports
• In-depth knowledge of performance tuning in ServiceNow
• Ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues
• Experience in using Health Scan Data and Instance Observer to improve overall system performance

Qualifications

• Bachelor's degree in computer science, software engineering, or a related discipline.
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module.

Nice to Have

• Advanced degree (e.g., MS)
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP
• 3+ years of experience with AI/ML and GenAI

Skills

* Required skills

Certifications