Solution Architect: ServiceNow HR Service Delivery - Product Engineering

About This Role

As a ServiceNow HRSD Solution Architect, you will play a critical role in implementing and optimizing Human Resource Service Delivery (HRSD) solutions with a focus on HR workflows, case management, and employee service centers. You will leverage deep expertise in ServiceNow and the HRSD module to design, configure, and deploy high-quality, outcome-focused solutions. This role involves leading technical discussions, mentoring engineers, and ensuring architectural integrity while aligning with business goals.

Responsibilities

• Embrace and drive a culture of accountability for customer and business outcomes, developing solutions that solve complex HR problems with valuable outcomes
• Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals
• Be responsible for solution architecture blueprints, high-level architecture designs, and integration architecture into the technical landscape and technology stack
• Actively engage with engineers to ensure architecture is understood and can be implemented, helping resolve any technical issues through to production operations
• Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs, engaging with customers and product teams
• Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions
• Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security
• Possess deep expertise in modern software engineering practices and principles, including OOD/OOP, Agile methodologies, DevSecOps, Continuous Integration/Continuous Deployment
• Quickly acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules and translate business/user needs into technical requirements
• Exhibit exceptional communication skills, articulating complex technical concepts clearly and compellingly to inspire and influence stakeholders

Requirements

• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module
• ServiceNow Certification Implementation Specialist - HRSD
• ServiceNow Certified System Administrator
• Expert knowledge in HR processes and best practices, designing HRSD workflows, case management, employee service centers
• Expert knowledge in integration techniques and tools (e.g., REST, SOAP, LDAP, SSO)
• Expert knowledge in integration with SAP SuccessFactors, ServiceNow Integration Hub, setting up Data Replication, and/or Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium, and MID Server Architecture
• Proficiency in data modeling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM)
• Proficiency in SQL stored procedures and indexing, performance analytics, and designing dashboards and reports
• In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues
• Experience in using Health Scan Data, and Instance Observer to improve overall system performance

Qualifications

• A bachelor's degree in computer science, software engineering, or a related discipline. An advanced degree (e.g., MS) is preferred but not required.
• 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module. 3+ years of experience with AI/ML and GenAI is preferred. Experience with cloud-native engineering is preferred.

Nice to Have

• Advanced degree (e.g., MS)
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP
• 3+ years of experience with AI/ML and GenAI

Skills

* Required skills

Certifications