Site Support Analyst

About This Role

The Site Support Analyst assists employees with technical issues related to PCs, mobile devices, and peripherals, supporting hardware and software, and ensuring an improved end-user technology experience.

Responsibilities

• Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to Microsoft products and internal/external applications
• Support users with printers, digital scanners, smart devices, meeting room scheduling, and video conferencing technology
• Train and guide staff on hardware and software usage
• Ensure patch compliance for PCs
• Process help desk tickets for employees and contractors
• Configure and build hardware; install and configure software based on user service requests
• Document resolution to desktop issues and propose solutions to root cause problems
• Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking equipment
• Interact with 3rd party vendors to drive and resolve specific technical problems
• Manage new hire setups, including coordination and configuration of equipment and technology onboarding
• Identify opportunities to improve, automate, or simplify processes or systems

Requirements

• Strong understanding of PC hardware skills
• Interest and eagerness in technology and end-user support
• Well versed in desktop tools including O365
• Knowledge of Mac OS/Apple iOS
• Experience setting up printers, monitors and IT cabling
• Ability to document processes and procedures
• Superior customer service and interpersonal skills
• Ability to effectively communicate about technology
• Excellent oral and written communication skills

Nice to Have

• Microsoft Certified Desktop Support Technician certification
• Some experience with Active Directory

Skills

* Required skills

Benefits