Shift Leader

About This Role

The Shift Leader assists with overseeing each shift, ensuring team members understand and perform their duties, and supports management with incident reporting and equipment maintenance. This role contributes to a customer-focused environment and optimizes car wash operations.

Responsibilities

• Foster a team-oriented environment and empower employees to take initiative and lead.
• Cultivate a positive, customer-focused workplace by supporting team growth and leadership development.
• Address and resolve concerns, including incident reporting, to ensure a seamless experience.
• Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
• Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.
• Provide customers with information on wash products, packages, wash books, and membership plans.
• Assist customers with membership account updates and issue resolution.
• Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
• Learn car wash chemistry, product interactions, and their impact on wash quality.
• Identify and resolve wash quality issues caused by chemical imbalances or other factors.

Requirements

• Strong team player with leadership abilities.
• Comfortable working outdoors in all weather conditions, including evenings and weekends.
• Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
• Detail-oriented with a focus on delivering high-quality service and maintaining safety standards.
• Ability to foster a welcoming, fun, and customer-focused environment.
• Adherence to all safety protocols, including proper handling of chemicals.
• Must successfully pass a background check.

Skills

* Required skills

Benefits