Shift Leader

About This Role

Support the daily operations of a Shake Shack unit at the Atlanta Airport, ensuring superior guest service, managing transactions, assisting with food preparation, and maintaining unit appearance. Lead employees and perform opening/closing duties in the absence of a manager.

Responsibilities

• Ensure each guest receives superior service by providing a friendly environment, including prompt recognition and greeting of guests with a smile
• Communicate, explain and suggestively sell menu offerings, products, and promotions to guests
• Complete cash handling duties with appropriate paperwork; process and present checks to guests and complete payment transactions
• Cook and store food at required temperatures; label, date, and rotate all products in accordance with company standards
• Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager
• Perform unit opening and closing duties which include cash management, inventory, stocking, and unit appearance
• Adhere to and ensure all company policies, procedures and safety guidelines are followed
• Support the training of associates to ensure that unit standards, sales and customer service are maintained
• Ensure that all areas of the unit are properly cleaned and maintained and opening and/or closing side works are completed according to established checklists
• Follow safe food handling and proper hygiene practices

Requirements

• High school diploma or GED
• 1-2 years previous customer service experience
• 1-2 years previous supervisory experience
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to effectively communicate information individually and in small group situations to customers and co workers
• Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form
• Ability to obtain alcohol awareness and/or ServSafe Food Safety certification

Qualifications

• High school diploma or general education degree (GED)
• 1-2 years previous customer service and supervisory experience or an equivalent combination of education, training, and experience

Certifications