Shift Lead-FOH

About This Role

Supervise restaurant operations and personnel during assigned shifts, ensuring company standards for recipes, procedures, quality, and guest care are consistently met. This role leads the front-of-house team, develops staff, and maintains high guest service and financial performance standards.

Responsibilities

• Supervise employees during scheduled shifts
• Adhere to Company policies and procedures
• Keep the restaurant clean and well-maintained
• Resolve guest issues and complaints
• Adhere to all Company standard operating procedures
• Build morale and mentor staff to maintain high guest value standards
• Develop staff through one-on-one development to support execution
• Understand and execute all menu items through standards and recipes
• Maintain a deep understanding of cost control and product quality
• Create exceptional guest service
• Achieve financial results through systems and standards focusing on sales, COG, labor, and operating expenses

Requirements

• High School diploma or equivalent
• Valid driver's license and car insurance
• Demonstrated time management and organizational skills
• Internally motivated and detail oriented with a passion for the Brand
• Ability to quickly grasp and retain new ideas and concepts
• Ability to effectively communicate to Team Members, Guests, Vendors, etc.
• Superior Guest service, communication and listening skills
• Must be flexible and adaptable to change
• Available to work a minimum of 3 shift leader shifts per period
• Required to work a flexible schedule including days, nights, weekends and holidays

Qualifications

• High School diploma or equivalent
• 2 years of restaurant or equivalent experience is preferred.

Nice to Have

• NRA ServSafe food and alcohol certifications
• 2 years of restaurant or equivalent experience
• Working knowledge of labor laws, health codes, safe food handling and sanitation, alcohol safety, safety and security systems and procedures, and computer operations