Shift Lead - FOH

About This Role

As a Shift Leader, you will assist the management team in overseeing restaurant operations and personnel during assigned shifts, ensuring company standards for quality, timeliness, and guest care are consistently met.

Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to all Company policies, procedures, and standard operating procedures.
• Maintain a clean and well-maintained restaurant at all times.
• Resolve guest issues and ensure exceptional guest service.
• Mentor staff to uphold the highest standards of service and systems, inspiring a culture of high Guest value.
• Develop staff through one-on-one development to support execution.
• Understand and execute all menu items according to standard recipes, ensuring product quality and cost control.
• Achieve financial results by focusing on sales, COG, labor, and total operating expenses.

Requirements

• High School diploma or equivalent
• Valid driver's license and car insurance
• Successful completion of required training and on-the-job checklists and required quizzes including annual re-certification
• Demonstrated time management and organizational skills
• Internally motivated and detail oriented with a passion for the Brand and for teaching others
• Ability to quickly grasp and retain new ideas and concepts and incorporate them into daily work activities
• Ability to effectively communicate to Team Members, Guests, Vendors, etc.
• Superior Guest service, communication and listening skills
• Flexible and adaptable to change
• Available to work a minimum of 3 shift leader shifts per period, including a flexible schedule with days, nights, weekends and holidays

Qualifications

• High School diploma or equivalent is required.
• 2 years of restaurant or equivalent experience is preferred.

Nice to Have

• NRA ServSafe food and alcohol certifications
• 2 years of restaurant or equivalent experience
• Working knowledge of labor laws, health codes, safe food handling and sanitation, alcohol safety, safety and security systems and procedures, and computer operations