ServiceNow Senior Manager

About This Role

The ServiceNow Senior Manager will join Deloitte's Cyber team to advance Cyber Strategy Technology Risk & Solution Management. This role involves leveraging expertise in cyber strategy, technology risk, and solution management to guide client teams in defining and executing Cyber Tech Risk programs. The Senior Manager will also act as an internal solution architect to define, design, and implement services that strengthen clients' cyber risk posture.

Responsibilities

• Develop and execute strategies for integrated risk management (IRM), governance, risk, and compliance (GRC), and Security Operations (SecOps) leveraging the ServiceNow platform.
• Design and implement enterprise risk and compliance frameworks aligned with industry standards (e.g., ISO 27001, NIST, COBIT, PCI, HIPAA) using ServiceNow GRC and SecOps modules.
• Oversee the delivery of ServiceNow-based cyber risk solutions, ensuring alignment with best practices and evolving client needs.
• Lead the assessment, configuration, and deployment of ServiceNow IRM, GRC, and SecOps modules, including ITSM, ITAM, CMDB, and automation workflows.
• Drive continuous improvement by applying industry-leading practices and ServiceNow capabilities to enhance cyber risk management and service delivery.
• Serve as a trusted advisor to executive stakeholders, translating business requirements into effective ServiceNow technical solutions.
• Contribute to practice development by creating go-to-market strategies and innovative ServiceNow-based solutions for client cyber risk challenges.
• Provide thought leadership on ServiceNow GRC and SecOps trends and evaluate emerging requirements and technologies.
• Lead and mentor global teams to ensure high-quality delivery of ServiceNow cyber risk management services.

Requirements

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, Business or related field
• 10+ years of hands-on experience on Tech Risk technology solution designs and architect (ITOM, ITAM, IRM, SecOps, TPRM)
• 10+ years of demonstrated deep technical expertise in ServiceNow ( evidenced by advanced ServiceNow certifications and hands-on experience designing, configuring, and integrating complex ServiceNow solutions)
• 10+ years of experience leading ServiceNow implementations including solution design and technical architecture
• Previous consulting or Big 4 experience
• Ability to travel 50%, on average

Qualifications

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, Business or related field
• 10+ years of hands-on experience on Tech Risk technology solution designs and architect, including ITOM, ITAM, IRM, SecOps, TPRM; 10+ years of demonstrated deep technical expertise in ServiceNow; 10+ years of experience leading ServiceNow implementations including solution design and technical architecture.

Nice to Have

• ServiceNow Certified Master Architect (CMA) / ServiceNow Certified Technical Architect (CTA)
• Proven experience with ServiceNow Security and GRC modules, with a strong understanding of platform capabilities and best practices.
• Exceptional documentation, presentation, and communication skills
• Demonstrated adaptability in prioritizing and executing tasks, working closely with clients to identify and resolve key constraints, risks, and issues.
• Strong problem-solving, critical thinking, and logical structuring abilities.
• Hands-on experience defining epics and user stories, creating UI mock-ups, and a proactive, "roll-up-the-sleeves" approach to driving results.
• Expertise in developing business and technical design specifications for ServiceNow platform implementations.
• Skilled at leading technical design meetings, reviewing proposed solutions with stakeholders, and ensuring alignment with client objectives.

Skills

* Required skills

Certifications