ServiceNow Platform Architect - Manager

About This Role

As a ServiceNow Platform Architect - Manager, you will be the technical architecture authority for Deloitte's clients, designing end-to-end ServiceNow solutions across cyber and risk modules. You will own solution design from pre-sales through delivery, shaping how clients operationalize their cyber and risk programs on ServiceNow, and providing architectural governance and technical advisory.

Responsibilities

• Own end-to-end solution architecture for ServiceNow cyber and risk implementations, from discovery through production deployment and transition to operations
• Design and document comprehensive technical architecture including platform configuration, data, integration patterns, security models, and scalability
• Lead pre-sales technical efforts including solution scoping, architecture presentations, technical due diligence, estimation, and proposal development
• Support multiple concurrent engagements as the architecture authority, providing design guidance and resolving complex technical decisions
• Architect cross-module solutions spanning IRM, SecOps, ITOM, ITAM, and TPRM, ensuring cohesive data flows and consistent governance
• Design complex integration architectures between ServiceNow and enterprise security ecosystems
• Define CMDB and Common Service Data Model (CSDM) architecture strategies for service-aware security and risk operations
• Establish and enforce platform governance standards including development best practices, update set strategies, and environment management
• Evaluate and recommend adoption strategies for emerging ServiceNow capabilities including Next Experience UI Framework, Now Assist, and GenAI features
• Present architecture strategies and design decisions to client executive stakeholders (CIO, CRO, CISO) and translate technical concepts into business-aligned language
• Mentor and develop Senior Consultants and Consultants on architecture thinking, solution design patterns, and ServiceNow platform best practices
• Contribute to practice development including reusable architecture patterns, reference architectures, delivery accelerators, and technical point-of-view documents
• Collaborate with Deloitte practice leadership on capability building, go-to-market strategy, and technical differentiation

Requirements

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or related field
• 6+ years of experience delivering ServiceNow solutions in a client-facing consulting or professional services role
• 5+ years of experience serving as a solution architect or technical lead on ServiceNow implementation projects
• 5+ years of experience architecting solutions across multiple ServiceNow security and risk modules: IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), Security Operations (SecOps), Third-Party Risk Management (TPRM)
• 5+ years of experience designing and documenting end-to-end solution architectures including data models, integration patterns, security frameworks, and platform governance strategies
• 5+ years of designing complex integration architectures between ServiceNow and third-party enterprise systems using REST/SOAP APIs, IntegrationHub, MID Server, and orchestration
• Deep understanding of CMDB architecture and Common Service Data Model (CSDM) design principles and their application to service-aware security and risk operations
• 5+ years of experience leading pre-sales technical activities including solution scoping, architecture presentations, estimation, and proposal development
• 5+ years of demonstrated ability to support multiple concurrent engagements as an architecture authority, providing design governance and technical decision-making across delivery teams
• Strong executive communication skills with experience presenting technical strategies to C-level stakeholders (CIO, CRO, CISO)
• ServiceNow Certified Technical Architect (CTA)
• Two or more of the following ServiceNow Certified Implementation Specialist (CIS) certifications: CIS-Risk and Compliance (CIS-RC), CIS-Security Incident Response (CIS-SIR), CIS-Vulnerability Response (CIS-VR), CIS-Third-Party Risk Management (CIS-TPRM), CIS-Hardware Asset Management (CIS-HAM), CIS-Software Asset Management (CIS-SAM), CIS-Service Mapping (CIS-SM), CIS-Discovery (CIS-DISCO), CIS-Event Management (CIS-EM)
• Previous Consulting or Big 4 experience
• Ability to travel up to 50%, on average

Qualifications

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or related field
• 6+ years of experience delivering ServiceNow solutions in a client-facing consulting or professional services role; 5+ years of experience serving as a solution architect or technical lead on ServiceNow implementation projects; 5+ years experience architecting solutions across multiple ServiceNow security and risk modules (ITOM, ITAM, IRM, SecOps, TPRM); 5+ years experience designing and documenting end-to-end solution architectures; 5+ years experience designing complex integration architectures between ServiceNow and third-party enterprise systems; 5+ years experience leading pre-sales technical activities; 5+ years experience supporting multiple concurrent engagements as an architecture authority

Nice to Have

• ServiceNow Certified Master Architect (CMA)
• Experience with ServiceNow Business Continuity Management (BCM) and/or Privacy Management modules
• Experience with RSA Archer or other GRC platforms, particularly leading platform migration or coexistence architecture strategies with ServiceNow
• Experience building integration architectures with enterprise security tools such as Splunk, CrowdStrike, Palo Alto, Microsoft Sentinel, or threat intelligence feeds (STIX/TAXII)
• Experience with ServiceNow Performance Analytics, Predictive Intelligence, Now Assist, or GenAI capabilities
• Experience developing reusable reference architectures, delivery accelerators, or technical frameworks for a consulting practice
• Knowledge of regulatory frameworks and standards such as NIST CSF, ISO 27001, SOX, GDPR, or HIPAA
• Certifications such as CISSP, CISM, CISA, CRISC, or TOGAF
• MS Degree in Computer Science, Cyber Security, Information Security, Engineering, or related field

Skills

* Required skills

Certifications