ServiceNow Platform Architect - Manager

About This Role

As a ServiceNow Platform Architect Manager, you will lead the design and implementation of end-to-end ServiceNow solutions across various cyber and risk modules for Deloitte's clients. This role involves owning solution design from pre-sales to delivery, defining integration strategies, and providing architectural governance.

Responsibilities

• Own end-to-end solution architecture for ServiceNow cyber and risk implementations
• Design and document comprehensive technical architecture including platform configuration strategy, data architecture, security models, and scalability considerations
• Lead pre-sales technical efforts including solution scoping, architecture presentations, and proposal development
• Support multiple concurrent engagements as the architecture authority, providing design guidance and conducting architecture reviews
• Architect cross-module solutions spanning IRM, SecOps, ITOM, ITAM, and TPRM
• Design complex integration architectures between ServiceNow and enterprise security ecosystems
• Define CMDB and Common Service Data Model (CSDM) architecture strategies
• Establish and enforce platform governance standards including development best practices
• Evaluate and recommend adoption strategies for emerging ServiceNow capabilities
• Present architecture strategies and design decisions to client executive stakeholders
• Mentor and develop Senior Consultants and Consultants on architecture thinking and ServiceNow platform best practices
• Contribute to practice development including reusable architecture patterns and technical point-of-view documents
• Collaborate with Deloitte practice leadership on capability building and go-to-market strategy

Requirements

• 6+ years of experience delivering ServiceNow solutions in client-facing consulting
• 5+ years of experience as a solution architect or technical lead on ServiceNow projects
• 5+ years architecting solutions across ServiceNow ITOM, ITAM, IRM, SecOps, TPRM modules
• 5+ years designing and documenting end-to-end solution architectures
• 5+ years designing complex integration architectures with REST/SOAP APIs, IntegrationHub, MID Server
• Deep understanding of CMDB and Common Service Data Model (CSDM) design principles
• 5+ years leading pre-sales technical activities including scoping, presentations, estimation, proposal
• 5+ years supporting multiple concurrent engagements as architecture authority
• Strong executive communication skills with C-level stakeholders
• ServiceNow Certified Technical Architect (CTA)
• Two or more ServiceNow Certified Implementation Specialist (CIS) certifications (CIS-RC, CIS-SIR, CIS-VR, CIS-TPRM, CIS-HAM, CIS-SAM, CIS-SM, CIS-DISCO, CIS-EM)
• Previous Consulting or Big 4 experience
• Ability to travel up to 50%

Qualifications

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or related field
• 6+ years of experience delivering ServiceNow solutions in a client-facing consulting or professional services role, with 5+ years serving as a solution architect or technical lead on ServiceNow implementation projects.

Nice to Have

• ServiceNow Certified Master Architect (CMA)
• Experience with ServiceNow Business Continuity Management (BCM) and/or Privacy Management modules
• Experience with RSA Archer or other GRC platforms
• Experience building integration architectures with Splunk, CrowdStrike, Palo Alto, Microsoft Sentinel, threat intelligence feeds
• Experience with ServiceNow Performance Analytics, Predictive Intelligence, Now Assist, or GenAI capabilities
• Experience developing reusable reference architectures, delivery accelerators, or technical frameworks
• Knowledge of regulatory frameworks like NIST CSF, ISO 27001, SOX, GDPR, HIPAA
• Certifications such as CISSP, CISM, CISA, CRISC, or TOGAF
• MS Degree in Computer Science, Cyber Security, Information Security, Engineering, or related field

Skills

* Required skills

Certifications