ServiceNow Platform Architect - Manager

About This Role

The ServiceNow Platform Architect - Manager will serve as the technical architecture authority for multiple client engagements, designing end-to-end ServiceNow solutions across cyber and risk modules. This role involves owning solution design from pre-sales through delivery, creating architecture blueprints, defining integration strategies, and making platform design decisions. The architect will support multiple engagements simultaneously, provide architectural governance, and serve as a trusted technical advisor to client executives and internal delivery teams.

Responsibilities

• Own end-to-end solution architecture for ServiceNow cyber and risk implementations
• Design and document comprehensive technical architecture including platform configuration strategy, data architecture, integration patterns, security models, and scalability considerations
• Lead pre-sales technical efforts including solution scoping, architecture presentations, technical due diligence, level-of-effort estimation, and proposal development
• Support multiple concurrent engagements as the architecture authority, providing design guidance, conducting architecture reviews, and resolving complex technical decisions
• Architect cross-module solutions that span IRM, SecOps, ITOM, ITAM, and TPRM
• Design complex integration architectures between ServiceNow and enterprise security ecosystems
• Define CMDB and Common Service Data Model (CSDM) architecture strategies
• Establish and enforce platform governance standards
• Evaluate and recommend adoption strategies for emerging ServiceNow capabilities
• Present architecture strategies and design decisions to client executive stakeholders
• Mentor and develop Senior Consultants and Consultants on architecture thinking and ServiceNow platform best practices
• Contribute to practice development including reusable architecture patterns and reference architectures
• Collaborate with Deloitte practice leadership on capability building and go-to-market strategy

Requirements

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or related field
• 6+ years of experience delivering ServiceNow solutions in a client-facing consulting or professional services role
• 5+ years of experience serving as a solution architect or technical lead on ServiceNow implementation projects
• 5+ years of experience architecting solutions across multiple ServiceNow security and risk modules (ITOM, ITAM, IRM, SecOps, TPRM)
• 5+ years of experience designing and documenting end-to-end solution architectures
• 5+ years of designing complex integration architectures between ServiceNow and third-party enterprise systems
• Deep understanding of CMDB architecture and Common Service Data Model (CSDM) design principles
• 5+ years of experience leading pre-sales technical activities
• 5+ years of experience supporting multiple concurrent engagements as an architecture authority
• Strong executive communication skills
• ServiceNow Certified Technical Architect (CTA)
• Two or more ServiceNow Certified Implementation Specialist (CIS) certifications (CIS-RC, CIS-SIR, CIS-VR, CIS-TPRM, CIS-HAM, CIS-SAM, CIS-SM, CIS-DISCO, CIS-EM)
• Previous Consulting or Big 4 experience

Qualifications

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or related field
• 6+ years of experience delivering ServiceNow solutions in a client-facing consulting or professional services role; 5+ years experience as a solution architect or technical lead on ServiceNow implementation projects; 5+ years experience architecting solutions across multiple ServiceNow security and risk modules; 5+ years experience designing and documenting end-to-end solution architectures; 5+ years experience designing complex integration architectures between ServiceNow and third-party enterprise systems; 5+ years experience leading pre-sales technical activities; 5+ years experience supporting multiple concurrent engagements as an architecture authority

Nice to Have

• ServiceNow Certified Master Architect (CMA)
• Experience with ServiceNow Business Continuity Management (BCM) and/or Privacy Management modules
• Experience with RSA Archer or other GRC platforms
• Experience building integration architectures with enterprise security tools (Splunk, CrowdStrike, Palo Alto, Microsoft Sentinel)
• Experience with ServiceNow Performance Analytics, Predictive Intelligence, Now Assist, or GenAI capabilities
• Experience developing reusable reference architectures, delivery accelerators, or technical frameworks
• Knowledge of regulatory frameworks and standards such as NIST CSF, ISO 27001, SOX, GDPR, or HIPAA
• Certifications such as CISSP, CISM, CISA, CRISC, or TOGAF
• MS Degree in Computer Science, Cyber Security, Information Security, Engineering, or related field

Skills

* Required skills

Certifications