ServiceNow Developer - Senior Consultant

About This Role

The ServiceNow Senior Consultant - Developer will lead the technical design, solution architecture, and hands-on development of ServiceNow solutions to enhance visibility and automation within clients' cyber and risk programs. This role involves daily coding, architecting integrations, and designing scalable solutions on the ServiceNow platform, serving as the primary technical resource on engagements.

Responsibilities

• Lead the technical design and hands-on development of ServiceNow solutions including custom applications, integrations, workflows, business rules, scripted REST APIs, and UI components.
• Architect and build complex integrations between ServiceNow and third-party security and risk tools using REST/SOAP APIs, IntegrationHub, MID Server configurations, and orchestration.
• Write and optimize server-side and client-side scripts including Business Rules, Script Includes, UI Policies, UI Actions, Scheduled Jobs, and Flow Designer actions.
• Develop and maintain automated testing frameworks using ATF to ensure solution quality across development, test, and production environments.
• Perform code reviews and enforce development best practices across the engagement team, including adherence to ServiceNow coding standards and update set management.
• Translate business and functional requirements into technical specifications and detailed design documents.
• Configure and customize ServiceNow platform solutions including forms, calculations, reporting, dashboards, and access controls.
• Build and customize portal solutions using Service Portal and Next Experience UI Framework (UI Builder), including Employee Center and customer-facing experiences.
• Lead deployment of automated ServiceNow solutions at large and complex organizations across a variety of industries.
• Mentor junior developers on ServiceNow development patterns, debugging techniques, and platform best practices.
• Develop solution architecture documentation including technical design blueprints, integration architecture diagrams, and platform scalability assessments.

Requirements

• 4+ years as a hands-on ServiceNow developer deploying code in client-facing roles.
• 4+ years hands-on experience writing and debugging ServiceNow server-side/client-side scripts (JavaScript), Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, Flow Designer.
• 4+ years experience building and maintaining ServiceNow integrations using REST/SOAP APIs, Import Sets, Transform Maps, and MID Server configurations.
• 4+ years experience with ServiceNow development lifecycle practices (update set management, scoped applications, instance management).
• 4+ years developing solutions on ServiceNow modules: IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), Security Operations (SecOps), Third-Party Risk Management (TPRM).
• 4+ years contributing to solution architecture decisions, technical design documentation, and integration pattern selection on ServiceNow engagements.
• Previous Consulting or Big 4 experience.

Qualifications

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or related field
• 4+ years of experience as a hands-on ServiceNow developer writing and deploying code on implementation projects in a client-facing role, with extensive experience in server-side/client-side scripting, integrations, and the ServiceNow development lifecycle.

Nice to Have

• Experience building integrations with enterprise security tools such as Splunk, CrowdStrike, Palo Alto, Microsoft Sentinel, or threat intelligence feeds (STIX/TAXII).
• Experience with CMDB architecture and Common Service Data Model (CSDM) design and implementation.
• Experience with Service Portal development, Employee Center customization, or Next Experience UI Framework (UI Builder, Now Experience components).
• Experience with IntegrationHub and pre-built Spokes for enterprise integration patterns.
• Exposure to ServiceNow Now Assist or GenAI capabilities on the platform.
• Experience with ServiceNow Business Continuity Management (BCM) and/or Privacy Management modules.
• Experience with RSA Archer or other GRC platforms, particularly in migration or integration scenarios with ServiceNow.
• Experience with ServiceNow Performance Analytics, Predictive Intelligence, or Virtual Agent.

Skills

* Required skills

Certifications