ServiceNow Developer Consultant

About This Role

As a ServiceNow Consultant and Developer on the Deloitte Cyber team, you will contribute to the technical design and hands-on development of ServiceNow solutions. You will write code daily to build solutions that enhance visibility and automation across clients' cyber and risk programs.

Responsibilities

• Develop and configure ServiceNow solutions including custom applications, workflows, business rules, scripted REST APIs, and UI components
• Build integrations between ServiceNow and third-party security and risk tools using REST/SOAP APIs, Import Sets, IntegrationHub, and MID Server configurations
• Write server-side and client-side scripts including Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and Flow Designer actions
• Support automated testing efforts using ATF and participate in code reviews
• Manage update sets and support deployment processes across development, test, and production environments
• Translate functional requirements into technical configurations and support the creation of technical design documents
• Configure and customize ServiceNow platform solutions including forms, calculations, reporting, dashboards, and access controls
• Support portal development and customization using Service Portal and Next Experience UI Framework (UI Builder)
• Support deployment of automated ServiceNow solutions at large and complex organizations
• Facilitate technical demonstrations, user acceptance testing, and knowledge transfer sessions

Requirements

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or related field
• 2+ years of experience as a hands-on ServiceNow developer writing and deploying code on implementation projects in a client-facing role
• 2+ years of hands-on experience writing and debugging ServiceNow server-side and client-side scripts (JavaScript), including Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and Flow Designer
• 2+ years of experience building ServiceNow integrations using REST/SOAP APIs, Import Sets, and Transform Maps
• 2+ years of experience with ServiceNow development lifecycle practices including update set management and instance management across development, test, and production environments
• 2+ years of work experience developing solutions on one or more of the following ServiceNow modules: IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), Security Operations (SecOps), Third-Party Risk Management (TPRM)
• Previous Consulting or Big 4 experience

Qualifications

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or related field
• 2+ years of experience as a hands-on ServiceNow developer writing and deploying code on implementation projects in a client-facing role; 2+ years of hands-on experience writing and debugging ServiceNow server-side and client-side scripts (JavaScript); 2+ years of experience building ServiceNow integrations; 2+ years of experience with ServiceNow development lifecycle practices; 2+ years of work experience developing solutions on one or more specific ServiceNow modules (ITOM, ITAM, IRM, SecOps, TPRM).

Nice to Have

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• One or more ServiceNow Certified Implementation Specialist (CIS) certifications (CIS-Risk and Compliance, CIS-Security Incident Response, CIS-Vulnerability Response, CIS-Third-Party Risk Management, CIS-Hardware Asset Management, CIS-Software Asset Management, CIS-Service Mapping, CIS-Discovery, CIS-Event Management)
• Experience building integrations with enterprise security tools such as Splunk, CrowdStrike, Palo Alto, Microsoft Sentinel, or threat intelligence feeds (STIX/TAXII)
• Experience with CMDB architecture and Common Service Data Model (CSDM) design and implementation
• Experience with Service Portal development or Next Experience UI Framework (UI Builder, Now Experience components)
• Experience with IntegrationHub and pre-built Spokes for enterprise integration patterns
• Exposure to ServiceNow Now Assist or GenAI capabilities on the platform
• Experience with ServiceNow Business Continuity Management (BCM) and/or Privacy Management modules
• Experience with RSA Archer or other GRC platforms
• Experience with ServiceNow Performance Analytics or Virtual Agent
• Certifications such as CISSP, CISM, or CISA

Skills

* Required skills