ServiceNow Business Platform Owner

About This Role

The ServiceNow Platform Owner is a senior leader who will establish the vision, strategy, and realization of the ServiceNow platform within the organization. This role ensures ServiceNow delivers measurable outcomes aligned with enterprise priorities and evolving business needs, acting as a bridge between business objectives and platform capabilities.

Responsibilities

• Articulate the vision and business value of building, supporting, and developing the platform.
• Establish platform governance, including policies for development, change management, security, and compliance.
• Proactively suggest opportunities to maximize the value of the ServiceNow platform investment.
• Develop a multi-year roadmap incorporating business requests and ServiceNow product upgrades, and communicate it to leadership.
• Serve as the primary point of contact for business leaders, IT, and executive sponsors.
• Drive adoption of ServiceNow modules and features, ensuring users realize intended business value.
• Coordinate with ServiceNow, implementation partners, and third-party vendors to maximize platform capabilities and support.
• Champion ongoing optimization of ServiceNow processes, integrations, and user experience.
• Foster a culture of innovation and continuous learning.
• Conduct and lead Platform Strategy, Future roadmap, Foundation Data, Integration JAD, Integration Sprint Planning, and Strategic Platform Governance board sessions.

Requirements

• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture
• 2+ years of recent experience leading ServiceNow platform strategy sessions, roadmaps, processes as it relates to data integrity and capabilities within ServiceNow
• 2+ years of experience managing people and processes
• ServiceNow Certified System Administrator
• At least 1 additional ServiceNow Certification
• Bachelor's degree and/or equivalent relevant professional work experience
• Ability to travel 10% on average
• Experience with IT architecture, infrastructure and cloud development
• Understanding of platform capabilities, best practices, ServiceNow's platform and product roadmap, assessment of business requirements, and effort estimates
• Collaboration with process owners, businesses, and product teams to identify re-usable components and define new data models
• Collaboration with enterprise architecture and data governance
• Ability to set vision, align stakeholders, and drive long-term platform success
• Strong grasp of organizational goals, processes, and pain points
• Knowledge of IT governance, risk management, and regulatory frameworks
• Strong communication skills with ability to translate technical concepts for business audiences
• Skilled at engaging and influencing senior leaders, business units, and technical teams
• Utilizes team collaboration to create innovative solutions efficiently

Qualifications

• Bachelor's degree and/or equivalent relevant professional work experience
• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture, with 2+ years leading ServiceNow platform strategy sessions, roadmaps, and processes.

Nice to Have

• Understanding of SDLC best practices, network administration and system and data security
• Experience defining standards for platform tables, data and processes
• Commitment to staying current with ServiceNow releases, certifications, and industry trends
• Knowledge of regulatory framework, security standards, and risk mitigation strategies
• Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process
• Utilizes team collaboration to shape business solutions efficiently and alignment them with CTA
• Ability to engage and influence senior leaders, business units, and technical teams

Skills

* Required skills

Certifications