ServiceNow Business Platform Owner
Posted 2 months ago Expired
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Upload Your ResumeAbout This Role
The ServiceNow Platform Owner is a senior leader responsible for the overall vision, strategy, and vision realization of the ServiceNow platform within an organization. This role acts as a bridge between business objectives and platform capabilities, ensuring ServiceNow delivers measurable outcomes, aligns with enterprise priorities, and evolves to meet changing needs.
Responsibilities
- Articulate vision and business value of building, supporting, and developing the platform.
- Establish platform governance, including policies for development, change management, security, and compliance.
- Proactively suggest opportunities to maximize the value of the ServiceNow platform investment.
- Develop a multi-year roadmap incorporating business requests and ServiceNow product upgrades and communicate to leadership.
- Serve as the primary point of contact for business leaders, IT, and executive sponsors.
- Maintain relationships between Business areas and other IT solutions.
- Drive adoption of ServiceNow modules and features, ensuring users realize intended business value.
- Coordinate with ServiceNow, implementation partners, and third-party vendors to maximize platform capabilities and support.
- Champion ongoing optimization of ServiceNow processes, integrations, and user-experience.
- Foster a culture of innovation and continuous learning.
Requirements
- 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture
- 2+ years of recent experience leading ServiceNow platform strategy sessions, roadmaps, processes as it relates to data integrity and capabilities within ServiceNow
- 2+ years of experience managing people and processes
- ServiceNow Certified System Administrator
- At least 1 additional ServiceNow Certification (e.g., ServiceNow-Adopting a Platform Owner Mindset, ServiceNow-Platform Analytics Overview, ServiceNow-Responsive Dashboards Overview)
- Bachelor's degree and/or equivalent relevant professional work experience
- Ability to travel 10% on average
Qualifications
- Bachelor's degree and/or equivalent relevant professional work experience
- 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture, with 2+ years of recent experience leading ServiceNow platform strategy sessions, roadmaps, processes, and 2+ years of experience managing people and processes.
Nice to Have
- Understanding of SDLC best practices, network administration and system and data security
- Experience defining standards (for naming, structuring, importing, filtering, etc.) for platform tables, data and processes
- Commitment to staying current with ServiceNow releases, certifications, and industry trends
- Knowledge of regulatory framework, security standards, and risk mitigation strategies
- Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process
- Ability to engage and influence senior leaders, business units, and technical teams
Skills
* Required skills
Certifications
About Deloitte
A company transforming technology platforms, driving innovation, and transforming mission-critical operations for clients, especially in the Life Sciences sector.