ServiceNow Business Platform Owner

About This Role

The ServiceNow Platform Owner is a senior leader responsible for the overall vision, strategy, and vision realization of the ServiceNow platform within an organization. This role acts as a bridge between business objectives and platform capabilities, ensuring ServiceNow delivers measurable outcomes, aligns with enterprise priorities, and evolves to meet changing needs.

Responsibilities

• Articulate vision and business value of building, supporting, and developing the platform.
• Establish platform governance, including policies for development, change management, security, and compliance.
• Proactively suggest opportunities to maximize the value of the ServiceNow platform investment.
• Develop a multi-year roadmap incorporating business requests and ServiceNow product upgrades and communicate to leadership.
• Serve as the primary point of contact for business leaders, IT, and executive sponsors.
• Maintain relationships between Business areas and other IT solutions.
• Drive adoption of ServiceNow modules and features, ensuring users realize intended business value.
• Coordinate with ServiceNow, implementation partners, and third-party vendors to maximize platform capabilities and support.
• Champion ongoing optimization of ServiceNow processes, integrations, and user-experience.
• Foster a culture of innovation and continuous learning.

Requirements

• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture
• 2+ years of recent experience leading ServiceNow platform strategy sessions, roadmaps, processes as it relates to data integrity and capabilities within ServiceNow
• 2+ years of experience managing people and processes
• ServiceNow Certified System Administrator
• At least 1 additional ServiceNow Certification (e.g., ServiceNow-Adopting a Platform Owner Mindset, ServiceNow-Platform Analytics Overview, ServiceNow-Responsive Dashboards Overview)
• Bachelor's degree and/or equivalent relevant professional work experience
• Ability to travel 10% on average

Qualifications

• Bachelor's degree and/or equivalent relevant professional work experience
• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture, with 2+ years of recent experience leading ServiceNow platform strategy sessions, roadmaps, processes, and 2+ years of experience managing people and processes.

Nice to Have

• Understanding of SDLC best practices, network administration and system and data security
• Experience defining standards (for naming, structuring, importing, filtering, etc.) for platform tables, data and processes
• Commitment to staying current with ServiceNow releases, certifications, and industry trends
• Knowledge of regulatory framework, security standards, and risk mitigation strategies
• Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process
• Ability to engage and influence senior leaders, business units, and technical teams

Skills

* Required skills

Certifications