ServiceNow Business Platform Owner

About This Role

This Senior Manager role is responsible for the overall vision, strategy, and realization of the ServiceNow platform, acting as a bridge between business objectives and platform capabilities. The role ensures ServiceNow delivers measurable outcomes, aligns with enterprise priorities, and evolves to meet changing needs.

Responsibilities

• Articulate vision and business value of building, supporting, and developing the platform
• Establish platform governance, including policies for development, change management, security, and compliance
• Proactively suggest opportunities to maximize the value of the ServiceNow platform investment
• Develop a multi-year roadmap incorporating business requests and ServiceNow product upgrades and communicate to leadership
• Participate in the review of roadmaps of interfacing tools and understand their impact on the ServiceNow platform
• Serve as the primary point of contact for business leaders, IT, and executive sponsors
• Accountable for the strategy to shape, stimulate and identify business demand for investments that will yield high business value
• Drive adoption of ServiceNow modules and features, ensuring users realize intended business value
• Coordinate with ServiceNow, implementation partners, and third-party vendors to maximize platform capabilities and support
• Champion ongoing optimization of ServiceNow processes, integrations, and user-experience

Requirements

• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture
• 2+ years of recent experience leading ServiceNow platform strategy sessions, roadmaps, processes as it relates to data integrity and capabilities within ServiceNow
• 2+ years of experience managing people and processes
• ServiceNow Certified System Administrator
• At least 1 additional ServiceNow Certification (e.g., Adopting a Platform Owner Mindset, Platform Analytics Overview, Responsive Dashboards Overview)
• Bachelor's degree and/or equivalent relevant professional work experience
• Experience with IT architecture, infrastructure and cloud development
• Understanding of platform capabilities, best practices, ServiceNow's platform and product roadmap, assessment of business requirements, and effort estimates
• Ability to set vision, align stakeholders, and drive long-term platform success
• Strong grasp of organizational goals, processes, and pain points
• Strong communication skills with ability to translate technical concepts for business audiences

Qualifications

• Bachelor's degree and/or equivalent relevant professional work experience
• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture, with 2+ years leading ServiceNow platform strategy and managing people and processes.

Nice to Have

• Understanding of SDLC best practices, network administration and system and data security
• Experience defining standards (for naming, structuring, importing, filtering, etc.) for platform tables, data and processes.
• Commitment to staying current with ServiceNow releases, certifications, and industry trends.
• Knowledge of regulatory framework, security standards, and risk mitigation strategies
• Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process.

Skills

* Required skills

Certifications