ServiceNow Business Platform Owner

About This Role

This is a senior leadership role responsible for defining and executing the overall vision and strategy for the ServiceNow platform within Deloitte, ensuring it delivers measurable business outcomes and aligns with enterprise priorities. This role bridges business objectives with platform capabilities, fostering adoption and driving continuous optimization.

Responsibilities

• Articulate the vision and business value of the ServiceNow platform
• Establish platform governance including policies for development, change management, security, and compliance
• Proactively suggest opportunities to maximize the value of the ServiceNow platform investment
• Develop and communicate a multi-year roadmap incorporating business requests and ServiceNow product upgrades
• Participate in the review of roadmaps for interfacing tools and understand their impact on the ServiceNow platform
• Serve as the primary point of contact for business leaders, IT, and executive sponsors
• Maintain relationships between Business areas and other IT solutions
• Accountable for the strategy to shape, stimulate, and identify business demand for investments yielding high business value
• Drive adoption of ServiceNow modules and features, ensuring users realize intended business value
• Coordinate with ServiceNow, implementation partners, and third-party vendors to maximize platform capabilities and support
• Champion ongoing optimization of ServiceNow processes, integrations, and user experience
• Foster a culture of innovation and continuous learning
• Lead platform strategy sessions, future roadmap sessions, foundation data, integration JAD sessions, and integration sprint planning sessions
• Lead Strategic Platform Governance board

Requirements

• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture
• 2+ years of recent experience leading ServiceNow platform strategy sessions, roadmaps, and processes as it relates to data integrity and capabilities within ServiceNow
• 2+ years of experience managing people and processes
• ServiceNow Certified System Administrator
• At least 1 additional ServiceNow Certification
• Bachelor's degree and/or equivalent relevant professional work experience

Qualifications

• Bachelor's degree and/or equivalent relevant professional work experience
• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture, with 2+ years leading ServiceNow platform strategy and managing people/processes.

Nice to Have

• Understanding of SDLC best practices, network administration and system and data security
• Experience defining standards for platform tables, data, and processes
• Commitment to staying current with ServiceNow releases, certifications, and industry trends
• Knowledge of regulatory framework, security standards, and risk mitigation strategies
• Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process
• Utilization of team collaboration to shape business solutions efficiently and alignment with CTA
• Ability to engage and influence senior leaders, business units, and technical teams

Skills

* Required skills

Certifications