ServiceNow Business Platform Owner

About This Role

The ServiceNow Platform Owner is a senior leader responsible for the overall vision, strategy, and realization of the ServiceNow platform within an organization. This role acts as a bridge between business objectives and platform capabilities, ensuring ServiceNow delivers measurable outcomes and aligns with enterprise priorities.

Responsibilities

• Articulate vision and business value of building, supporting, and developing the platform
• Establish platform governance, including policies for development, change management, security, and compliance
• Proactively suggest opportunities to maximize the value of the ServiceNow platform investment
• Develop a multi-year roadmap incorporating business requests and ServiceNow product upgrades and communicate to leadership
• Participate in the review of roadmaps of interfacing tools and understand their impact on the ServiceNow platform
• Serve as the primary point of contact for business leaders, IT, and executive sponsors
• Maintain relationships between Business areas and other IT solutions
• Drive adoption of ServiceNow modules and features, ensuring users realize intended business value
• Coordinate with ServiceNow, implementation partners, and third-party vendors to maximize platform capabilities and support
• Champion ongoing optimization of ServiceNow processes, integrations, and user-experience

Requirements

• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture
• 2+ years of recent experience leading ServiceNow platform strategy sessions, roadmaps, processes as it relates to data integrity and capabilities within ServiceNow
• 2+ years of experience managing people and processes
• ServiceNow Certified System Administrator and at least 1 additional ServiceNow Certification
• Bachelor's degree or equivalent relevant professional work experience
• Understanding of platform capabilities, best practices, ServiceNow's platform and product roadmap, assessment of business requirements, and effort estimates
• Ability to set vision, align stakeholders, and drive long-term platform success
• Strong communication skills with ability to translate technical concepts for business audiences
• Skilled at engaging and influencing senior leaders, business units, and technical teams

Qualifications

• Bachelor's degree and/or equivalent relevant professional work experience
• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture, with 2+ years leading ServiceNow platform strategy sessions and 2+ years managing people and processes.

Nice to Have

• Understanding of SDLC best practices, network administration and system and data security
• Experience defining standards (for naming, structuring, importing, filtering, etc.) for platform tables, data and processes
• Commitment to staying current with ServiceNow releases, certifications, and industry trends
• Knowledge of regulatory framework, security standards, and risk mitigation strategies
• Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process
• Utilizes team collaboration to shape business solutions efficiently and alignment them with CTA
• Ability to engage and influence senior leaders, business units, and technical teams

Skills

* Required skills

Benefits

Certifications