ServiceNow Business Architect

About This Role

The ServiceNow Business Architect is a senior expert responsible for defining the end-to-end architectural vision, design, and governance of the ServiceNow platform and its associated business processes and technical architecture. This role translates complex business requirements into scalable, secure, and future-ready ServiceNow solutions, ensuring platform alignment with enterprise processes and IT standards.

Responsibilities

• Define and communicate the architectural roadmap for ServiceNow, ensuring alignment with business and IT strategy.
• Assess technical issues, raise Architectural Decisions, evaluate solutioning options, and set agreement on recommended solutions.
• Evaluate emerging ServiceNow capabilities and industry trends to inform platform evolution.
• Collaborate with Agile teams to elaborate solutions, validate technology assumptions, evaluate implementation alternatives, and converge on final solutions.
• Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform.
• Guide developers, administrators, and solution architects in technical design, development, and integration.
• Drive solution architecture in collaboration with technical architects for capability, process, and project teams.
• Ensure all capability/product requirements are correctly incorporated into the technical design of services.
• Assist with the identification of overlapping projects or products for the same capabilities.
• Assist review of products and adjacent enterprise platforms to ensure they follow desired platform and business strategy.

Requirements

• 10+ years IT experience in ServiceNow Development, Administration, and/or Architecture
• 2+ years recent enterprise ServiceNow Architecture experience
• Deep understanding of ServiceNow architecture, modules, scripting, integrations, and platform capabilities
• 2+ years experience managing people and processes
• ServiceNow Certified System Administrator
• At least one additional ServiceNow Certification (e.g., Master Architect, Technical Architect)
• Bachelor's degree or equivalent professional work experience

Qualifications

• Bachelor's degree and/or equivalent relevant professional work experience
• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture, with 2+ years of recent experience in enterprise ServiceNow Architecture and 2+ years of experience managing people and processes.

Nice to Have

• Understanding of SDLC best practices, network administration, system, and data security
• Experience defining standards for platform tables, data, and processes
• Commitment to staying current with ServiceNow releases, certifications, and industry trends
• Knowledge of regulatory framework, security standards, and risk mitigation strategies
• Ability to quickly process complex information and propose ServiceNow enhancements
• Ability to engage and influence senior leaders, business units, and technical teams
• Strong understanding of Agile methodology
• Knowledge about clearly documenting user stories in Agile

Skills

* Required skills

Certifications