ServiceNow Business Architect

About This Role

The ServiceNow Business Architect is a senior expert responsible for leading the end-to-end architectural vision, design, and governance of the ServiceNow platform, its business processes, and technical architecture. This role translates complex business requirements into scalable, secure, and future-ready ServiceNow solutions, ensuring platform alignment with enterprise processes and IT standards.

Responsibilities

• Define and communicate the architectural roadmap for ServiceNow, ensuring alignment with business and IT strategy.
• Assesses technical issues and raises Architectural Decisions, evaluation of solutioning options, and sets agreement on recommended solution.
• Evaluate emerging ServiceNow capabilities and industry trends to inform platform evolution.
• Collaborates with Agile teams to elaborate solutions, validate technology assumptions, evaluate implementation alternatives, and converge on final solutions.
• Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform.
• Guide developers, administrators, and solution architects in technical design, development, and integration.
• Drives solution architecture in strong collaboration with technical architects for various capability, process, and project teams.
• Ensures all parts of capability/product requirements are correctly incorporated into the technical design of services.
• Assists with the identification of overlapping projects or products for the same capabilities.
• Assists review of products and adjacent enterprise platforms to ensure they follow desired platform and business strategy.

Requirements

• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture
• 2+ years of recent experience working on enterprise ServiceNow Architecture including a deep understanding of modules, scripting, integrations, and platform capabilities
• 2+ years of experience managing people and processes
• ServiceNow Certified System Administrator
• At least 1 additional ServiceNow Certification (ServiceNow Certified Master Architect or ServiceNow Certified Technical Architect)
• Bachelor's degree and/or equivalent relevant professional work experience

Qualifications

• Bachelor's degree and/or equivalent relevant professional work experience
• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture, including 2+ years of recent enterprise ServiceNow Architecture experience and 2+ years of experience managing people and processes.

Nice to Have

• Understanding of SDLC best practices, network administration and system and data security
• Experience defining standards (for naming, structuring, importing, filtering, etc.) for platform tables, data and processes.
• Commitment to staying current with ServiceNow releases, certifications, and industry trends.
• Knowledge of regulatory framework, security standards, and risk mitigation strategies
• Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process.
• Utilizes team collaboration to shape business solutions efficiently and alignment them with CTA
• Ability to engage and influence senior leaders, business units, and technical teams.

Skills

* Required skills

Certifications