ServiceNow Business Architect

About This Role

The ServiceNow Business Architect is a senior expert responsible for defining the architectural vision, design, and governance of the ServiceNow platform, its associated business processes, and technical architecture. This role translates complex business requirements into scalable, secure, and future-ready ServiceNow solutions.

Responsibilities

• Define and communicate the architectural roadmap for ServiceNow, ensuring alignment with business and IT strategy.
• Assess technical issues and raise Architectural Decisions, evaluate solutioning options, and set agreement on recommended solutions.
• Evaluate emerging ServiceNow capabilities and industry trends to inform platform evolution.
• Collaborate with Agile teams to elaborate solutions, validate technology assumptions, and evaluate implementation alternatives.
• Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform.
• Guide developers, administrators, and solution architects in technical design, development, and integration.
• Drive solution architecture in collaboration with technical architects for capability, process, and project teams.
• Ensure all capability/product requirements are correctly incorporated into the technical design of services.
• Assist with the identification of overlapping projects or products for the same capabilities.
• Assist review of products and adjacent enterprise platforms to follow desired platform and business strategy.

Requirements

• 10+ years in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture
• 2+ years recent enterprise ServiceNow Architecture experience
• 2+ years managing people and processes
• ServiceNow Certified System Administrator
• At least 1 additional ServiceNow Certification (Master or Technical Architect)
• Bachelor's degree or equivalent professional work experience

Qualifications

• Bachelor's degree and/or equivalent relevant professional work experience
• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture, with 2+ years of recent enterprise ServiceNow Architecture experience and 2+ years managing people and processes.

Nice to Have

• Understanding of SDLC best practices, network administration, system and data security
• Experience defining standards for platform tables, data, and processes
• Commitment to staying current with ServiceNow releases, certifications, and industry trends
• Knowledge of regulatory framework, security standards, and risk mitigation strategies
• Ability to quickly process complex information and propose ServiceNow enhancements
• Proficiency in team collaboration to shape business solutions efficiently
• Ability to engage and influence senior leaders, business units, and technical teams

Skills

* Required skills

Benefits

Certifications