ServiceNow Business Architect

About This Role

This role is responsible for the end-to-end architectural vision, design, and governance of the ServiceNow platform, its associated business processes, and technical architecture. This position translates complex business requirements into scalable, secure, and future-ready ServiceNow solutions. The architect leads architectural strategy, ensures platform alignment with enterprise processes and IT standards, and acts as a trusted ServiceNow advisor to executives and stakeholders.

Responsibilities

• Define and communicate the architectural roadmap for ServiceNow, ensuring alignment with business and IT strategy
• Assess technical issues and raise Architectural Decisions, evaluate solutioning options, and gain agreement on recommended solution
• Evaluate emerging ServiceNow capabilities and industry trends to inform platform evolution
• Collaborate with Agile teams within their platform or product teams to elaborate the solution, validate technology assumptions, evaluate implementation alternatives and converge on the final solution
• Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform
• Guide developers, administrators, and solution architects in technical design, development, and integration
• Drive solution architecture in strong collaboration with technical architects for the different capability, process and project teams involved in the development of consistent and secure solutions
• Ensure all parts of the capability/product requirements are correctly incorporated into the technical design of services
• Assist with the identification of overlapping projects or products for the same capabilities
• Assist review of products and adjacent enterprise platforms, to ensure they're following desired platform and business strategy

Requirements

• Deep expertise of ServiceNow architecture, modules, scripting, integrations, and platform capabilities
• Understanding of SDLC best practices, network administration and system and data security
• Experience defining standards (for naming, structuring, importing, filtering, etc.) for platform tables, data and processes
• Commitment to staying current with ServiceNow releases, certifications, and industry trends
• Knowledge of regulatory framework, security standards, and risk mitigation strategies
• Strong understanding of Agile methodology
• Knowledge about how user stories should be clearly documented and tracked throughout their lifecycle
• Strong ability to translate complex ServiceNow concepts to multiple business audiences
• Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process
• Utilizes team collaboration to shape business solutions efficiently and alignment them with CTA
• Ability to engage and influence senior leaders, business units, and technical teams

Qualifications

• Bachelor's degree and/or equivalent relevant professional work experience
• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture, with 2+ years of recent experience working on enterprise ServiceNow Architecture and 2+ years of experience managing people and processes

Skills

* Required skills

Certifications