ServiceNow Business Architect

About This Role

Lead the architectural vision, design, and governance of the ServiceNow platform, translating complex business requirements into scalable, secure, and future-ready solutions. Drive architectural strategy and ensure platform alignment with enterprise processes and IT standards.

Responsibilities

• Define and communicate the architectural roadmap for ServiceNow, ensuring alignment with business and IT strategy
• Assess technical issues, evaluate solution options, and set agreement on recommended solutions
• Evaluate emerging ServiceNow capabilities and industry trends to inform platform evolution
• Collaborate with Agile teams to elaborate solutions, validate technology assumptions, and evaluate implementation alternatives
• Establish and enforce architectural guidelines, best practices, and governance frameworks
• Guide developers, administrators, and solution architects in technical design, development, and integration
• Drive solution architecture in collaboration with technical architects for capability, process, and project teams
• Ensure all product requirements are incorporated into the technical design of services
• Assist with the identification of overlapping projects or products for the same capabilities
• Assist review of products and adjacent enterprise platforms to ensure alignment with platform and business strategy

Requirements

• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture
• 2+ years of recent experience working on enterprise ServiceNow Architecture including a deep understanding of modules, scripting, integrations, and platform capabilities
• 2+ years of experience managing people and processes
• ServiceNow Certified System Administrator and at least 1 additional ServiceNow Certification (Master Architect or Technical Architect)
• Deep expertise of ServiceNow architecture, modules, scripting, integrations, and platform capabilities
• Understanding of SDLC best practices, network administration and system and data security
• Experience defining standards (for naming, structuring, importing, filtering, etc.) for platform tables, data and processes.
• Strong understanding of Agile methodology
• Strong ability to translate complex ServiceNow concepts to multiple business audiences
• Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process
• Ability to engage and influence senior leaders, business units, and technical teams

Qualifications

• Bachelor's degree and/or equivalent relevant professional work experience
• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture, with 2+ years of recent enterprise ServiceNow Architecture experience and 2+ years of managing people and processes.

Nice to Have

• Understanding of SDLC best practices, network administration and system and data security
• Experience defining standards (for naming, structuring, importing, filtering, etc.) for platform tables, data and processes.
• Commitment to staying current with ServiceNow releases, certifications, and industry trends
• Knowledge of regulatory framework, security standards, and risk mitigation strategies
• Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process
• Utilizes team collaboration to shape business solutions efficiently and alignment them with CTA
• Ability to engage and influence senior leaders, business units, and technical teams

Skills

* Required skills

Certifications